Customer Service Associate - Inbound / Outbound

Aditya Birla Minacs Philippines Inc.

Aditya Birla Minacs Philippines Inc. is part of Aditya Birla Minacs, which is a US $350 million organization with operations in Canada, US, India, Philippines, UK, Germany and Hungary having more than 10,000 employees. Aditya Birla Minacs serve clients across verticals that include financial services, technology, automotive, retail, E-services companies and public sector companies and provides customized solutions focused on contact centre solutions, integrated marketing services and back office administration.

Aditya Birla Group is s US $24 billion corporation with a market cap. of US $23 billion and in the League of Fortune 500, it is anchored by an extraordinary force of 100,000 employees, belonging to 25 different nationalities. The Group’s products and services offer distinctive customer solutions worldwide. The Group has operations in 20 countries - India, Thailand, Laos, Indonesia, Philippines, Egypt, China, Canada, Australia, USA, UK, Germany, Hungary, Brazil, Italy, France, Luxembourg, Switzerland, Malaysia and Korea.

In India, the Group has been adjudged “The Best Employer in India and among the top 20 in Asia” by the Hewitt-Economic Times and Wall Street Journal Study 2007

Customer Service Associate - Inbound / Outbound
(National Capital Reg)

Responsibilities:
This position is responsible for scheduling appointments for consultation and tentative procedures. Responsible for completing out-bound and in-bound telephone calls as required to or from prospective and existing patients to schedule appointments for consultation or procedures. Conduct script approved conversations with prospective patients to ascertain their interest in scheduling a consultation or a tentative medical procedure.

Requirements:• Candidates must be in college level
• Must be fluent in written and spoken English
• Excellent customer service attitude
• Result oriented, team player
• Applicants should be Filipino citizens or hold relevant residence status.

Location :
10/F Eastwood 1800 Building Eastwood City, Libis, Quezon City Quezon City 1600