Call Center Inbound Supervisor

Magellan Solutions

Magellan Solutions Outsourcing, Inc. is a dynamic contact center focused in providing a broad range of services to its clients. Our primary goal is to become the preferred provider of offshore solutions for English-language customer relationship management and back-office support services catering primarily to North American small-to-medium sized enterprises. We know that by providing a close relationship with our SME partners, we will be able to offer a unique value added service to our clients and partners. Magellan aspires to be a true family-oriented and culturally driven company that strives for the best.

Visit our website at www.magellan-solutions.com

Call Center Inbound Supervisor
(National Capital Reg)

Responsibilities:

* Supervise agents and associates and must be positive influence to the team
* Coach, mentor and responsible for the team and agent's performance versus metrics targets
* Drive the metrics through sound, creative and innovation methodologies
* Apply logic and process work flow in analyzing floor problems and concerns
* Demonstrate high sense of urgency
* Can work across time schedules, sometimes even graveyard shift

Requirements:

* Candidate must possess at least a Bachelor's/College Degree , any field.
* At least 4 year(s) of working experience in the related field is required for this position.
* Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Customer Service or equivalent.
* Full-Time positions available.

APPLY NOW! • SEND US AN EMAIL recruitment@magellan-solutions.com (send w/ attached resume and indicate CALL CENTER SUPERVISOR in the subject line) 4th Floor Security Bank Bldg. 228 Ortigas Avenue, Greenhills San Juan (ONE BLOCK AWAY AFTER GREENHILLS SHOPPING CENTER BEFORE ROOSEVELT STREET IF COMING FROM EDSA) **Please take note that this is not a Recruitment Firm**