Technical Support Representative (Contractual)

Lexmark


Lexmark is a leading developer, manufacturer, and supplier of printing solutions for offices and homes in more than 150 countries. With revenue of $5.3 billion, the corporation and its products have received more than 2,000 awards and industry accolades around the world.

The company is a fast growing, integrated global developer and designer of software, firmware, and hardware for Lexmark's printer products with headquarters in Lexington, Kentucky, U.S.A. We offer an attractive compensation package as well as opportunities for professional growth and development to the successful candidate.

We are in need of the following:

Technical Support Representative (Contractual)
(Central Visayas - Cebu Business Park)

RESPONSIBILITIES:


* Provide support to customer/users where the product and environment maybe technical or sophisticated in nature.

* Diagnosis on IP services, personal computers, wireless routers and wireless modems on customer’s software and hardware may be required.

* Work effectively with team members to provide exceptional support for customers as well as internal clients.

* Research on technical solutions using all available resources.

* Interact with internal teams/offices in other countries to handle a variety of functions.


REQUIREMENTS:


* Bachelor’s degree and/or equivalent.

* 1 or more years of relevant work experience.

* Customer service focused, accent neutral US English communication skills, excellent phone and listening, data entry skills, detail-oriented, high sense of professionalism, able to do multi-tasking

* Software savvy, exposure to Windows OS required; network/server administrator experience desired

* Printer/computer repair experience desired, preferably with laser printing devices or associated options

* Strong customer service skills

* Very strong problem resolution skills

* Possesses strong oral and written English communication skills

* Has a professional and mature attitude

* Excellent computer skills, including Excel and MS Word

* Working US business hours required

* MUST be willing to work in Cebu City



Please check your e-mail regularly for any correspondence regarding your application.

LEXMARK IS AN EQUAL OPPORTUNITY EMPLOYER. WE DO NOT DISCRIMINATE AGAINST RACE, COLOR, RELIGION, GENDER, SEXUAL ORIENTATION , GENDER IDENTITY, NATIONAL ORIGIN , DISABILITY, CIVIL STATUS AND AGE.

Non-Cebu candidates will be invited to visit our Cebu facility (all expenses paid), and if hired, will be entitled to a one-time relocation allowance of not less than Php 40,000.00.

For applications to be significant, candidates must:

a. be of LEGAL AGE

b. have excellent command of the English language, both oral and written

c. have strong technical and communication skills

d. be willing to be based in Cebu City

Lexmark Plaza 1 Samar Loop cor Panay Road, Cebu Business Park Cebu 6000

*The company prefers to receive online application for speedier processing.

WebSite :

http://www.lexmark.com/