Technical Support Engineers

Rainmaker Asia Inc.

Rainmaker Asia is an offshore call center in the Philippines. We specialize in providing customized business solutions to dynamic companies around the world. We offer customer service, marketing, administrative and technical support to a variety of industries.

Technical Support Engineers
(National Capital Reg - Makati City)

Responsibilities:

* Serve as the first point of contact of customer via phone, web submittals and email
* Provide high quality and timely Technical Support to partners and the external customer base for all reported issues and inquiries for multiple hosted software (SaaS) applications.
* Setup and configure new web hosting accounts including FTP access.
* Document appropriate issues with solutions, techniques and common questions for possible publishing to the Solutions database or for Best Practices
* Escalate issues/questions (if needed) for resolution and/or additional troubleshooting but will still continue to be the main point of contact of the customer until the issue is resolved or the question is answered



Requirements:



* Basic understanding of HTML.
* Good customer service and multi tasking skills are a must
* Ability to handle multiple stressful situations while maintaining a friendly and professional attitude.
* Must be dependable to be at work during assigned shifts (normal and 24/7)
* Ability to effectively communicate with all levels of end-user (verbal and written)
* Excellent time-management and organizational skills
* Experience with web conferencing technologies such as WebEx, Live Meeting etc.
* Self starter, able to quickly learn current and emerging technologies
* Ability to work independently and within a team
* Ability to analyze, identify and solve technical problems
* Candidate must possess at least Bachelor's/College Degree, Post Graduate Diploma / Master's Degree, Computer Science/Information Technology or equivalent.
* Required skill(s): Web Conferencing technologies.
* At least 2 year(s) of working experience in the related field is required for this position






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Rainmaker Asia Inc.
9F BPI Buendia Center, Sen. Gil Puyat Ave. Makati City -.
Website: http://www.qinteraction.com