Technical Support Representatives

See your technology career come to life at TELUS.

As the international multi-billion dollar Canadian telecomunications giant, TELUS International offers more than just a job. We serve an impressive list of international clients. And we have an IT career for you. At TELUS, you have the opportunity to showcase your individual talents while making a significant contribution to your team. Our strong Canadian ties give us access to leading technology, exciting IT engagements and advanced training opportunities both here and in Canada. We believe in spirited teamwork, respect in the workplace, career growth and of course, fun! Show what it takes and watch your technology career come to life at TELUS
TELUS International Philippines brings extensive experience in building the world-class, global outsourcing solutions to leading North American clients. Now with a growing list of Fortune 500 clients and close to 8000 team members,


TELUS International has become a leading provider of contact center and IT services to clients in the utilities, IT, telecom, consumer electronics and financial services industries. TELUS has invested heavily in technology and human resources. We employ cutting-edge technology via a fully redundunt, fully fiber-optical network. Our screening and training processes identify and develop agents with an exceptional customer-centric focus. Our team members are dynamic and are capable of resolving customer inquiries in a quick and efficient manner. All this underpins TELUS' commitment to clients: superior service quality and cost-effective delivery.

TELUS is a great place to work. We appreciate your energy, drive and enthusiasm every bit as much as we appreciate your talent and skills.
TELUS International brings extensive experience in building world-class, global outsourcing solutions for leading North American clients. Now with a growing list of Fortune 500 clients and close to 11,000 employees, TELUS International has become a leading provider of contact center and IT services to clients in the utilities, IT, telecom, consumer electronics and financial services industries.

Technical Support Representatives (Taguig Site - code:S)
RESPONSIBILITIES:

* The Technical Support Representative's role offers you the opportunity to be the voice of TELUS to our residential customers. Together with the customer, you will analyze product and service requirements and develop positive solutions that are mutually beneficial for the customer and for TELUS.
* We hire the best and the brightest Technical Support Representatives as our first point of contact experts for inbound residential customer calls.
* Your goal will be to provide troubleshooting support of residential phone lines and technical support for the customer’s DSL internet in a professional, accurate and timely manner. It is imperative that our customer's needs are understood and that the appropriate TELUS sales and service solutions are recommended and delivered.
* In this position, you will:
* Provide troubleshooting support for residential phone lines
* Provide technical support for the ADSL internet
* Sell TELUS services and products to better suit a customer’s needs
* Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner



REQUIREMENTS:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor's/College Degree in any field.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 50 Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.
* Successful candidates will be assigned at Market! Market!


recruitment@telusinternational.com.ph www.telusinternational.com.ph +63.2638.9440