Sales & Customer Care Representatives

Convergys

NOW HIRING! Sales & Customer Care Representatives - Ortigas (N170)

(Ortigas Center, Pasig City)

Responsibilities:
A Customer Care Representative handles inbound English Customer Service calls from U.S. card members with high quality and cost effective solutions. Customer Service calls will include, but are not limited to:


* Account status
* Card product information
* Disputes
* Cash advances/checks
* Balance transfers
* Payments
* Rates/fees
* General account maintenance
* Lost/stolen/fraud closures
* Selling
Requirements:

We are looking for candidates with:

* A College Degree of any course
* Work experience related to sales or credit cards
* Above average communication skills in English
* Basic computer operations knowledge
* Persuasiveness and a willingness to sell
* An ability to deliver information at customer's knowledge level in an understandable manner
* An ability to handle irate customer situations effectively and empathize with them with a courteous voice tone
* An ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Strong interpersonal skills and ability to think independently and follow through effectively
* Strong customer service orientation.
Applicants must be willing to work on graveyard shifts, shifting/rotation of schedules, working on holidays, working on weekends and rendering overtime.
Applicants should be Filipino citizens or hold relevant residence status.
Applicants must be willing to work in ORTIGAS.
Website: http://www.convergysphilippines.multiply.com | NEWS
Company Address: Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200
Tel: 5555-284
Industry: Call Center / IT-Enabled Services / BPO

Sales & Customer Care Representatives

Convergys

NOW HIRING! Sales & Customer Care Representatives - Ortigas (I179)

(Ortigas Center, Pasig City)

Responsibilities:
A Customer Care Representative handles inbound English Customer Service calls from U.S. card members with high quality and cost effective solutions. Customer Service calls will include, but are not limited to:


* Account status
* Card product information
* Disputes
* Cash advances/checks
* Balance transfers
* Payments
* Rates/fees
* General account maintenance
* Lost/stolen/fraud closures
* Selling
Requirements:

We are looking for candidates with:

* A College Degree of any course
* Work experience related to sales or credit cards
* Above average communication skills in English
* Basic computer operations knowledge
* Persuasiveness and a willingness to sell
* An ability to deliver information at customer's knowledge level in an understandable manner
* An ability to handle irate customer situations effectively and empathize with them with a courteous voice tone
* An ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Strong interpersonal skills and ability to think independently and follow through effectively
* Strong customer service orientation.

Applicants must be willing to work on graveyard shifts, shifting/rotation of schedules, working on holidays, working on weekends and rendering overtime.
Applicants should be Filipino citizens or hold relevant residence status.
Applicants must be willing to work in ORTIGAS.
WALK-IN APPLICANTS ARE IMMEDIATELY PROCESSED
Visit our Recruitment Office located at: 29th flr., Robinsons Equitable Tower, ADB Ave., Ortigas Center, Pasig City(Located behind Robinsons Galleria)
Website: http://www.convergysphilippines.multiply.com | NEWS
Company Address: Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200
Tel: 5555-284
Industry: Call Center / IT-Enabled Services / BPO

Customer Service Associates

Convergys

! Customer Service Associates - Bacolod (I170)

(Bacolod City START IMMEDIATEL)

Responsibilities:
STAND OUT AND BE PART OF CONVERGYS BACOLOD!


Requirements:

* Candidates must have completed at least 2 years of college or its equivalent
* Applicants must have excellent verbal and oral English communication skills
* We are looking for candidates who are familiar with basic computer operations
* Must be proficient with various software applications such as Microsoft Word & Excel
* Has working knowledge of applicable customer contact systems (phone, email, web)
* Must have the ability to deliver information at customer's knowledge level in an understandable manner
* Have excellent communication skills including a confident and courteous voice tone, an ability to handle irate customer situations effectively and empathize with customer
* Candidates must have the ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Must have a strong interpersonal skills and ability to think independently and follow through effectively
* Must be goal oriented
* Must be flexible and eager to learn new processes
* Willing to work in Bacolod City
WALK-IN APPLICANTS ARE IMMEDIATELY PROCESSED
Visit our Recruitment office at: One San Parq, San Antonio Park Square Mandalagan Bacolod City
Website: http://www.convergysphilippines.multiply.com | NEWS
Company Address: Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200
Tel: 5555-284
Industry: Call Center / IT-Enabled Services / BPO

Technical Support Experts

Convergys

NOW HIRING! Technical Support Experts - Quezon City (H170)

(Quezon City)

Responsibilities:

A Technical Support Expert from our ELITE TECHNOLIOGIST TEAM connects with customers via inbound calls, outbound calls or the internet to provide technical assistance concerning the set-up of home networks & Internet access.


Requirements:

We are looking for candidates with:

* At least completed 2 years of college preferably a Computer related course
* With at least 6 months call center experience in Technical Support
* Familiar with Internet Protocol Television (IPTV)
* Proficient in Consumer Voice over Internet Protocol (cVOIP)
* Knowleadgeable in High-Speed Internet Access (HSIA)
* Excellent communication skills in English
* An ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
* An ability to deliver information at customer's knowledge level in an understandable manner
* An ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Strong interpersonal skills and ability to think independently and follow through effectively
* Dependability, keen on details and has strong customer service orientation

Applicants should be Filipino citizens or hold relevant residence status.
Applicants must be willing to work in QUEZON CITY.
Fresh graduates/Entry level applicants are encouraged to apply.
WALK-IN APPLICANTS ARE IMMEDIATELY PROCESSED.
Visit our Recruitment Office located at: LG/F Diliman Commercial Center, #46 Commonwealth Avenue, Diliman, Quezon City (beside St. Peter's Parish)
Website: http://www.convergysphilippines.multiply.com | NEWS
Company Address: Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200
Tel: 5555-284
Industry: Call Center / IT-Enabled Services / BPO

Customer Service Associates

Convergys

START IMMEDIATELY! Customer Service Associates - Bacolod (E174)

(Bacolod City)

Responsibilities:
STAND OUT AND BE PART OF CONVERGYS BACOLOD!


Requirements:

* Candidates must have completed at least 2 years of college or its equivalent
* Applicants must have excellent verbal and oral English communication skills
* We are looking for candidates who are familiar with basic computer operations
* Must be proficient with various software applications such as Microsoft Word & Excel
* Has working knowledge of applicable customer contact systems (phone, email, web)
* Must have the ability to deliver information at customer's knowledge level in an understandable manner
* Have excellent communication skills including a confident and courteous voice tone, an ability to handle irate customer situations effectively and empathize with customer
* Candidates must have the ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Must have a strong interpersonal skills and ability to think independently and follow through effectively
* Must be goal oriented
* Must be flexible and eager to learn new processes
* Willing to work in Bacolod City
WALK-IN APPLICANTS ARE IMMEDIATELY PROCES
Website: http://www.convergysphilippines.multiply.com | NEWS
Company Address: Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200
Tel: 5555-284
Industry: Call Center / IT-Enabled Services / BPO

Technical Support Experts

Convergys

NOW HIRING! Technical Support Experts - Quezon City (D177)

(Quezon City)

Responsibilities:

A Technical Support Expert from our ELITE TECHNOLIOGIST TEAM connects with customers via inbound calls, outbound calls or the internet to provide technical assistance concerning the set-up of home networks & Internet access.
Requirements:

We are looking for candidates with:

* At least completed 2 years of college preferably a Computer related course
* With at least 6 months call center experience in Technical Support
* Familiar with Internet Protocol Television (IPTV)
* Proficient in Consumer Voice over Internet Protocol (cVOIP)
* Knowleadgeable in High-Speed Internet Access (HSIA)
* Excellent communication skills in English
* An ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
* An ability to deliver information at customer's knowledge level in an understandable manner
* An ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Strong interpersonal skills and ability to think independently and follow through effectively
* Dependability, keen on details and has strong customer service orientation
Applicants should be Filipino citizens or hold relevant residence status.
Applicants must be willing to work in QUEZON CITY.
Fresh graduates/Entry level applicants are encouraged to apply.
WALK-IN APPLICANTS ARE IMMEDIATELY PROCESSED.
Visit our Recruitment Office located at: LG/F Diliman Commercial Center, #46 Commonwealth Avenue, Diliman, Quezon City (beside St. Peter's Parish)
Website: http://www.convergysphilippines.multiply.com | NEWS
Company Address: Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200
Tel: 5555-284
Industry: Call Center / IT-Enabled Services / BPO

Customer Service Associates

Convergys
START IMMEDIATELY! Customer Service Associates - Bacolod (P141)

(Bacolod City)

Responsibilities:
STAND OUT AND BE PART OF CONVERGYS BACOLOD!

Requirements:

* Candidates must have completed at least 2 years of college or its equivalent
* Applicants must have excellent verbal and oral English communication skills
* We are looking for candidates who are familiar with basic computer operations
* Must be proficient with various software applications such as Microsoft Word & Excel
* Has working knowledge of applicable customer contact systems (phone, email, web)
* Must have the ability to deliver information at customer's knowledge level in an understandable manner
* Have excellent communication skills including a confident and courteous voice tone, an ability to handle irate customer situations effectively and empathize with customer
* Candidates must have the ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Must have a strong interpersonal skills and ability to think independently and follow through effectively
* Must be goal oriented
* Must be flexible and eager to learn new processes
* Willing to work in Bacolod City
WALK-IN APPLICANTS ARE IMMEDIATELY PROCESSED
Visit our Recruitment office at: One San Parq, San Antonio Park Square Mandalagan Bacolod City
Website: http://www.convergysphilippines.multiply.com | NEWS
Company Address: Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200
Tel: 5555-284
Industry: Call Center / IT-Enabled Services / BPO

Sales & Customer Care Representatives

Convergys

NOW HIRING! Sales & Customer Care Representatives - Ortigas (I160)

(Ortigas Center, Pasig City)

Responsibilities:
A Customer Care Representative handles inbound English Customer Service calls from U.S. card members with high quality and cost effective solutions. Customer Service calls will include, but are not limited to:


* Account status
* Card product information
* Disputes
* Cash advances/checks
* Balance transfers
* Payments
* Rates/fees
* General account maintenance
* Lost/stolen/fraud closures
* Selling
Requirements:

We are looking for candidates with:

* A College Degree of any course
* Work experience related to sales or credit cards
* Above average communication skills in English
* Basic computer operations knowledge
* Persuasiveness and a willingness to sell
* An ability to deliver information at customer's knowledge level in an understandable manner
* An ability to handle irate customer situations effectively and empathize with them with a courteous voice tone
* An ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Strong interpersonal skills and ability to think independently and follow through effectively
* Strong customer service orientation.

Applicants must be willing to work on graveyard shifts, shifting/rotation of schedules, working on holidays, working on weekends and rendering overtime.
Applicants should be Filipino citizens or hold relevant residence status.
Applicants must be willing to work in ORTIGAS.
WALK-IN APPLICANTS ARE IMMEDIATELY PROCESSED
Visit our Recruitment Office located at: 29th flr., Robinsons Equitable Tower, ADB Ave., Ortigas Center, Pasig City(Located behind Robinsons Galleria)
Website: http://www.convergysphilippines.multiply.com | NEWS
Company Address: Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200
Tel: 5555-284
Industry: Call Center / IT-Enabled Services / BPO

Technical Support Experts

Convergys
NOW HIRING! Technical Support Experts - Quezon City (H151)

(Quezon City)

Responsibilities:

A Technical Support Expert from our ELITE TECHNOLIOGIST TEAM connects with customers via inbound calls, outbound calls or the internet to provide technical assistance concerning the set-up of home networks & Internet access.


Requirements:

We are looking for candidates with:

* At least completed 2 years of college preferably a Computer related course
* With at least 6 months call center experience in Technical Support
* Familiar with Internet Protocol Television (IPTV)
* Proficient in Consumer Voice over Internet Protocol (cVOIP)
* Knowleadgeable in High-Speed Internet Access (HSIA)
* Excellent communication skills in English
* An ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
* An ability to deliver information at customer's knowledge level in an understandable manner
* An ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Strong interpersonal skills and ability to think independently and follow through effectively
* Dependability, keen on details and has strong customer service orientation
Applicants should be Filipino citizens or hold relevant residence status.
Applicants must be willing to work in QUEZON CITY.
Fresh graduates/Entry level applicants are encouraged to apply
WALK-IN APPLICANTS ARE IMMEDIATELY PROCESSED.
Visit our Recruitment Office located at: LG/F Diliman Commercial Center, #46 Commonwealth Avenue, Diliman, Quezon City (beside St. Peter's Parish)
Website: http://www.convergysphilippines.multiply.com | NEWS
Company Address: Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200
Tel: 5555-284
Industry: Call Center / IT-Enabled Services / BPO

Customer Service Associates

Convergys

START IMMEDIATELY! Customer Service Associates - Bacolod (T129)

(Bacolod City)

Responsibilities:
STAND OUT AND BE PART OF CONVERGYS BACOLOD!


Requirements:

* Candidates must have completed at least 2 years of college or its equivalent
* Applicants must have excellent verbal and oral English communication skills
* We are looking for candidates who are familiar with basic computer operations
* Must be proficient with various software applications such as Microsoft Word & Excel
* Has working knowledge of applicable customer contact systems (phone, email, web)
* Must have the ability to deliver information at customer's knowledge level in an understandable manner
* Have excellent communication skills including a confident and courteous voice tone, an ability to handle irate customer situations effectively and empathize with customer
* Candidates must have the ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Must have a strong interpersonal skills and ability to think independently and follow through effectively
* Must be goal oriented
* Must be flexible and eager to learn new processes
* Willing to work in Bacolod City
WALK-IN APPLICANTS ARE IMMEDIATELY PROCESSED
Visit our Recruitment office at: One San Parq, San Antonio Park Square Mandalagan Bacolod City
Website: http://www.convergysphilippines.multiply.com | NEWS
Company Address: Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200
Tel: 5555-284
Industry: Call Center / IT-Enabled Services / BPO

Technical Support Experts

Convergys

NOW HIRING! Technical Support Experts - Quezon City (U139)

(Quezon City)

Responsibilities:

A Technical Support Expert from our ELITE TECHNOLIOGIST TEAM connects with customers via inbound calls, outbound calls or the internet to provide technical assistance concerning the set-up of home networks & Internet access.


Requirements:

We are looking for candidates with:

* At least completed 2 years of college preferably a Computer related course
* With at least 6 months call center experience in Technical Support
* Familiar with Internet Protocol Television (IPTV)
* Proficient in Consumer Voice over Internet Protocol (cVOIP)
* Knowleadgeable in High-Speed Internet Access (HSIA)
* Excellent communication skills in English
* An ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
* An ability to deliver information at customer's knowledge level in an understandable manner
* An ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Strong interpersonal skills and ability to think independently and follow through effectively
* Dependability, keen on details and has strong customer service orientation

Applicants should be Filipino citizens or hold relevant residence status.
Applicants must be willing to work in QUEZON CITY.
Fresh graduates/Entry level applicants are encouraged to apply.
WALK-IN APPLICANTS ARE IMMEDIATELY PROCESSED.
Website: http://www.convergysphilippines.multiply.com | NEWS
Company Address: Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200
Tel: 5555-284
Industry: Call Center / IT-Enabled Services / BPO

Customer Service Associates

Convergys

NOW HIRING! Customer Service Associates for Satellite TV - Alabang (R132)

(Alabang)

Responsibilities:

A Customer Service Associate for a Satellite TV program gives product information and an opportunity for product upgrades, special offers and discounts. They are responsible for providing advice on products and help customers in their selecting the best service plan for them.
Requirements:

We are looking for candidates with:

* A college degree of any course
* Strong command of the English language
* Good communication skills
* Familiarity and proficiency in basic computer operations
* Previous call center experience (advantage)
* An ability to handle irate customer situations effectively and empathize with them with a courteous voice tone
* An ability to deliver information at customer's knowledge level in an understandable manner
* An ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Strong interpersonal skills and ability to think independently and follow through effectively
* Strong customer service orientation.
Candidates must be amenable to graveyard shifts, shifting/rotation of schedules, working on holidays, working on weekends and rendering overtime
Candidates must be willing to work in Alabang, Muntinlupa
Applicants should be Filipino citizens or hold relevant residence status.
Walk-in applicants are immediately processed
Visit Alabang Recruitment Center: Block 44 Nothgate Cyberzone, Alabang-Zapote Road, Alabang, Muntinlupa City (near Bellevue Hotel and Festival Mall) from Mondays to Fridays, 8:30 AM to 4:30 PM
Website: http://www.convergysphilippines.multiply.com | NEWS
Company Address: Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200
Tel: 5555-284
Industry: Call Center / IT-Enabled Services / BPO

Technical Support Experts

Convergys
NOW HIRING! Technical Support Experts - Quezon City (Q140)

(Quezon City)

Responsibilities:

A Technical Support Expert from our ELITE TECHNOLIOGIST TEAM connects with customers via inbound calls, outbound calls or the internet to provide technical assistance concerning the set-up of home networks & Internet access.


Requirements:

We are looking for candidates with:

* At least completed 2 years of college preferably a Computer related course
* With at least 6 months call center experience in Technical Support
* Familiar with Internet Protocol Television (IPTV)
* Proficient in Consumer Voice over Internet Protocol (cVOIP)
* Knowleadgeable in High-Speed Internet Access (HSIA)
* Excellent communication skills in English
* An ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
* An ability to deliver information at customer's knowledge level in an understandable manner
* An ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Strong interpersonal skills and ability to think independently and follow through effectively
* Dependability, keen on details and has strong customer service orientation
Applicants should be Filipino citizens or hold relevant residence status.
Applicants must be willing to work in QUEZON CITY.
Fresh graduates/Entry level applicants are encouraged to apply.
WALK-IN APPLICANTS ARE IMMEDIATELY PROCESSED.
Visit our Recruitment Office located at: LG/F Diliman Commercial Center, #46 Commonwealth Avenue, Diliman, Quezon City (beside St. Peter's Parish)
Website: http://www.convergysphilippines.multiply.com | NEWS
Company Address: Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200
Tel: 5555-284
Industry: Call Center / IT-Enabled Services / BPO

Technical Support Experts

Convergys

NOW HIRING! Technical Support Experts - Ortigas (S103)

(Ortigas, Pasig City)

Responsibilities:

A Technical Support Expert from our ELITE TECHNOLIOGIST TEAM connects with customers via inbound calls, outbound calls or the internet to provide technical assistance concerning the set-up of home networks & Internet access.
Requirements:

We are looking for candidates with:

* At least completed 2 years of college preferably a Computer related course
* With at least 6 months call center experience in Technical Support
* Familiar with Internet Protocol Television (IPTV)
* Proficient in Consumer Voice over Internet Protocol (cVOIP)
* Knowledgeable in High-Speed Internet Access (HSIA)
* Excellent communication skills in English
* An ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
* An ability to deliver information at customer's knowledge level in an understandable manner
* An ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Strong interpersonal skills and ability to think independently and follow through effectively
* Dependability, keen on details and has strong customer service orientation

Applicants should be Filipino citizens or hold relevant residence status.
Applicants must be willing to work in ORTIGAS, PASIG CITY.
Fresh graduates/Entry level applicants are encouraged to apply
WALK-IN APPLICANTS ARE IMMEDIATELY PROCESSED
Visit our Recruitment Office located at: 29th flr., Robinsons Equitable Tower, ADB Ave., Ortigas Center, Pasig City(Located behind Robinsons Galleria)
Website: http://www.convergysphilippines.multiply.com | NEWS
Company Address: Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200
Tel: 5555-284
Industry: Call Center / IT-Enabled Services / BPO

Technical Support Representatives

Convergys
Now Hiring! Technical Support Representatives - Quezon City (N102)

(Quezon City)

Responsibilities:
STAND OUT AND BE PART OF CONVERGYS QUEZON CITY!
Requirements:
We are looking for candidates with:
* At least completed 2 years of college preferably a Computer related course
* Excellent communication skills in English
* Basic computer operations knowledge
* An ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
* An ability to deliver information at customer's knowledge level in an understandable manner
* An ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Strong interpersonal skills and ability to think independently and follow through effectively
* Dependability, keen on details and has strong customer service orientation
Applicants should be Filipino citizens or hold relevant residence status.
Applicants must be willing to work in QUEZON CITY.
Fresh graduates/Entry level applicants are encouraged to apply.
WALK-IN APPLICANTS ARE IMMEDIATELY PROCESSED.
Visit our Recruitment Office located at: LG/F Diliman Commercial Center, #46 Commonwealth Avenue, Diliman, Quezon City (beside St. Peter's Parish)
Website: http://www.convergysphilippines.multiply.com | NEWS
Company Address: Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200
Tel: 5555-284
Industry: Call Center / IT-Enabled Services / BPO

Systems Analyst

Convergys

Systems Analyst - Makati

(National Capital Reg - Makati City)

Responsibilities:

* Study, maintain and ensure client service levels and budget are met on a consistent basis
* Analyze performance results and implements department improvements
* Plan for upcoming organizational needs and implements strategies in a proactive manner
* Maintain understanding of client specific training
* Determine appropriate staffing levels and implements strategies to ensure the efficient operation of the department
* Work with support departments to ensure staffing strategies are effectively executed
* Maximize revenue generated efficiency, supports short and long term financial projections and responsible for expense management
* Support data collection for billing process including ISRS, billable/non-billable hours
* Develop, maintain and test project’s business continuity plan
* Select, train, develop, manage, coach and support performance of all direct reports
Requirements:

* Bachelor’s degree in related field with 4 to 6 years related experience
* Open to lateral transfers and identified High Potential Senior Team Leaders
* Experience in managing functional groups in a contact center set-up
* Ability to act as a role model within the organization
* Computer literate
* High adaptability and flexibility in a fast paced, rapidly changing environment
* Excellent interpersonal, presentation, verbal and written communication skills
* Excellent ability to demonstrate innovation and good judgment
* Possess financial analysis and budgetary skills
NEWS
Company Address: Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company

Operations Manager

Convergys

Operations Manager - San Lazaro

(National Capital Reg - San Lazaro, Manila)

Responsibilities:

* Study, maintain and ensure client service levels and budget are met on a consistent basis
* Analyze performance results and implements department improvements
* Plan for upcoming organizational needs and implements strategies in a proactive manner
* Maintain understanding of client specific training
* Determine appropriate staffing levels and implements strategies to ensure the efficient operation of the department
* Work with support departments to ensure staffing strategies are effectively executed
* Maximize revenue generated efficiency, supports short and long term financial projections and responsible for expense management
* Support data collection for billing process including ISRS, billable/non-billable hours
* Develop, maintain and test project’s business continuity plan
* Select, train, develop, manage, coach and support performance of all direct reports
Requirements:

* Bachelor’s degree in related field
* At least 2 years related experience in WFM system like IEX, Aspect, Blue Pumpkin, etc.
* Must posses effective organizational skills and time management skills with the ability to work on several projects simultaneously
* Must be able to respond quickly and intelligently in a fast paced environment, making accurate decisions under pressure
* Strong team building and leadership skills, including strong logical thought processes
* Excellent written and oral communication skills required to interact with all levels of management and client representatives
* Ability to work independently with minimal supervision
NEWS
Company Address: Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company

Technical Support & Customer Service Executives

Convergys

NOW HIRING! Technical Support & Customer Service Executives

(Alabang, Bacolod, Cebu, Makati, Nuvali, Ortigas, Quezon City, San Lazaro)

Responsibilities:
A Technical Customer Service Executive connects with customers via inbound calls, outbound calls or the internet to provide technical assistance concerning the set-up of home networks & Internet access.

A Customer Service Executivee handles general customer inquiries like account status and product information. They generally take in account records requests, handle marketing escalations, handle escalated calls and gives voice recognition walkthroughs.
Requirements:

* We are looking for candidates with:
* At least completed 2 years of college preferably a Computer related course
* Excellent communication skills in English
* Basic computer operations knowledge
* An ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
* An ability to deliver information at customer's knowledge level in an understandable manner
* An ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Strong interpersonal skills and ability to think independently and follow through effectively
* Dependability, keen on details and has strong customer service orientation
Applicants should be Filipino citizens or hold relevant residence status.
Fresh graduates/Entry level applicants are encouraged to apply.
Makati
Glorietta 5 Recruitment Office located at: 4F Glorietta 5 building, Ayala avenue, Makati City (entrance fronting Inter-Continental Hotel)
Ortigas
Recruitment Office located at: 29th flr., Robinsons Equitable Tower, ADB Ave., Ortigas Center, Pasig City(Located behind Robinsons Galleria)
San Lazaro
Recruitment Office located at: 7F Vertex One building, IT Park San Lazaro Tourism & Business Park, Yuseco corner Felix Huertas streeet, San Lazaro Tayuman , Manila
Quezon City
Recruitment Office located at: LG/FDiliman Commercial Center, #46 Commonwealth Avenue, Diliman, Quezon City (beside St. Peter's Parish)
Alabang
Alabang Recruitment Center: Block 44 Nothgate Cyberzone, Alabang-Zapote Road, Alabang, Muntinlupa City (near Bellevue Hotel and Festival Mall) from Mondays to Fridays, 8:30 AM to 4:30 PM
Cebu
Recruitment Office located at: Convergys i3 Asiatown Office Ground Floor, i3 Building, Jose Maria Del Mar Ave., cor. A. Abad St., Asiatown IT Park, Lahug, Cebu City
Bacolod
Recruitment office at: One San Parq, San Antonio Park Square Mandalagan Bacolod City
Sta. Rosa
Recruitment Office located at: One Evotech building, Lakeside Evozone IT Park, Sta Rosa, Laguna
NEWS
Company Address: Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company

Customer Service Associates

Convergys
START IMMEDIATELY! Customer Service Associates - Bacolod (N99)

(Bacolod City)

Responsibilities:
STAND OUT AND BE PART OF CONVERGYS BACOLOD!


Requirements:

* Candidates must have completed at least 2 years of college or its equivalent
* Applicants must have excellent verbal and oral English communication skills
* We are looking for candidates who are familiar with basic computer operations
* Must be proficient with various software applications such as Microsoft Word & Excel
* Has working knowledge of applicable customer contact systems (phone, email, web)
* Must have the ability to deliver information at customer's knowledge level in an understandable manner
* Have excellent communication skills including a confident and courteous voice tone, an ability to handle irate customer situations effectively and empathize with customer
* Candidates must have the ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Must have a strong interpersonal skills and ability to think independently and follow through effectively
* Must be goal oriented
* Must be flexible and eager to learn new processes
* Willing to work in Bacolod City
WALK-IN APPLICANTS ARE IMMEDIATELY PROCESSED Visit our Recruitment office at: One San Parq, San Antonio Park Square Mandalagan Bacolod City
NEWS
Company Address: Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company

WIN an iPAD with the iExperience Promo (O83)

Convergys
GET HIRED & WIN an iPAD with the iExperience Promo (O83)

(National Capital Reg - Makati City and Quezon City)

Responsibilities:

CONVERGYS invites YOU to the iEXPERIENCE!
GET A CHANCE to WIN Apple products when you APPLY and GET HIRED at our MAKATI or QUEZON CITY sites for a Customer Service or Technical Support Associate Position.
WITH PRIZES GIVEN AWAY DAILY STARTING MAY 10!
APPLY NOW and WIN any of the ff prizes:
iPod Nano 8th Gen 8GB iPod Touch
8GB iPad
Requirements:

We are looking for candidates with:

* At least completed 2 years of college preferably a Computer related course
* Excellent communication skills in English
* Basic computer operations knowledge
* An ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
* An ability to deliver information at customer's knowledge level in an understandable manner
* An ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Strong interpersonal skills and ability to think independently and follow through effectively
* Dependability, keen on details and has strong customer service orientation
Applicants should be Filipino citizens or hold relevant residence status.
Applicants must be willing to work in MAKATI or QUEZON CITY.
Fresh graduates/Entry level applicants are encouraged to apply.
WALK-IN APPLICANTS ARE IMMEDIATELY PROCESSED.
We are open from Mondays thru Fridays at 9:00 am until 6:00pm.
Visit our Recruitment Hub in Makati and Quezon City: * MAKATI - Glorietta 5 Recruitment Office located at: 4F Glorietta 5 building, Ayala avenue, Makati City (entrance fronting Inter-Continental Hotel) * QUEZON CITY - LG/F Diliman Commercial Center, #46 Commonwealth Avenue, Diliman, Quezon City (beside St. Peter's Parish
NEWS
Company Address: Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company