Inbound Customer Service Associates

Teletech

PASAY - Inbound Customer Service Associates-daytime shifts for Australian acct.

(National Capital Reg - Pasay City)

Responsibilities:



* Handle inbound customer service contacts in accordance with standard procedures on every call.
* Identify customer needs through standard questioning techniques, product usage analysis and provide product/service information to enable the customer to make an appropriate decision.
* Issue/activate work orders by the accurate entry of customer information into nominated system/s and by following established work instructions.
* Escalate customer and/or process issues that the CSR cannot resolve, in accordance with work instructions and procedures.
* Maintain accurate call centre records by checking and maintaining customer information in accordance with contracts, using standard systems and/or processes.
Requirements:
* With 6 months customer service experience
* Computer literate with experience using Microsoft Office products
* Strong verbal and written English skills
* Applicants must be willing to work in Pasay City
To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.
Website: http://www.teletech.com | NEWS
Company Address: Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company
TeleTech Customer Care Management Phils., Inc.
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634.
Website: http://www.teletech.com

Process Improvement Analyst (Technical)

Tele tech

NOVALICHES - Process Improvement Analyst (Technical)

(National Capital Reg - Novaliches)

Responsibilities:


Requirements:

* Graduate of any four-year course
* Six SigmaWhite Belt training/certification highly desirable
* Experience in process improvement methodology
* Experience leading teams
* Experience in project management methodology
* Experience in call center industry
* Knowledge of Microsoft Windows applications (Word, Excel, Powerpoint, Outlook)
* Knowledge of Visio highly desirable
* Must be willing to work in Novaliches
* Full time position
To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.
Website: http://www.teletech.com | NEWS
Company Address: Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company

Quality Manager

Tele Tech

NOVALICHES - Quality Manager

(National Capital Reg - Novaliches)

Responsibilities:


Requirements:

* Candidate must possess at least a Bachelor's/College Degree , any field.
* At least 3 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Novaliches.
* Preferably Assistant Manager / Managers specializing in Customer Service or equivalent.
* Full-Time positions available.
To apply online visit www.HirePoint
Website: http://www.teletech.com | NEWS
Company Address: Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company

Technical Support Supervisor for Multilingual Account

Tele Tech
PHL - Technical Support Supervisor for Multilingual Account (JAPANESE)

(National Capital Reg - Makati City)

Responsibilities:
Working as the leader of a team, the Technical Support Team Supervisor is responsible for the day-to-day management, motivation & development of CSRs engaged in ensuring customer satisfaction through the resolution and tracking of customer and dealer technical support problems. The Supervisor will be responsible for supporting and mentoring the CSRs as well as the management of projects related to improving the efficiencies of the Technical Support Contact Center.
Furthermore, the Technical Support Team Supervisor will use computer-based tools as well as their own problem-solving and leadership skills to assist in the identification, research, isolation and resolution of customer issues. Communication with the customer will be either verbally via telephone or written using e-mail or fax.
Requirements:

* Skills/Knowledge/Attributes
* Strong time & people management skills.
* Technical aptitude
* Basic knowledge in PC hardware
* Good understanding on computers including Windows based programs, USB’s and Internet navigation
* Knowledge in Microsoft Office applications.
* Capable of handling & communicating effectively with all customer types.
* Above average ability to read, write and speak English.
* Strong native JAPANESE communication skills, both written and spoken



* Work Experience
* Has relative work experience for any Call center with technical support background is preferred.
* Consumer electronics or IT/Computer sector is preferred
* Education/Certification
* Bachelor’s degree or equivalent work experience required
* Degree or equivalent work in engineering or computing studies preferred
To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.
Website: http://www.teletech.com | NEWS
Company Address: Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company