Voice and Accent Trainer

Knox.com Corp

Voice and Accent Trainer

(National Capital Reg - Ortigas Center, Pasig CIty)

Responsibilities:
• Plan, implement and conduct training programs related to Voice and Accent
• Trainee performance evaluation, accurately identifying weaknesess
• Demonstrate platform skills including professional demeanor, classroom facilitation techniques, and encouragement of open dialogue
• Monitor and oberve various training-related work functions
• Determine post-training requirements
• Support the production team during A-Bay and conduct calibration sessions, reviews, and coaching for agents
• Assist the recruitment department for Voice and Accent capability
Requirements:
• Candidate must possess at least a Bachelor’s/College Degree in Mass communication or equivalent
• Required skill(s): Good communication skills, excellent presentation skills, good customer service orientation.
• Required Language: English
• Applicants must be willing to work in Ortigas Center, Pasig City
• Applicants should be Filipino citizes or hold relevant resident status
• Must have worked as an Accent Neutralization/Soft Skills trainer/coach for at least one (1) year in a BPO setting
• Background in customer service/sales (inbound or outbound) is preferred but not required.
• Must be familiar Customer Relationship Management
• Must be able to create or revise call center training programs
• Willing to work on shifting schedules
• 1 Full Time position available
Company Address: Unit 2603 Union Bank Plaza 26th floor Meralco Ave. San Antonio Ortigas Ctr. Pasig City -
Industry: Computer / Information Technology (Software)
Type of Company: Private Limited Company, Local Based Company

Custome Service Representative (Inbound/Outbound)

Knox.com Corp

Custome Service Representative (Inbound/Outbound)

Php 13,000.00 - 20,000.00

(National Capital Reg - Ortigas Center, Pasig)

Responsibilities:
As Customer Service Representatives, you will be tasked to either take inbound or outbound calls, assisting people from other countries regarding their product or service inquiry or concern, providing solutions to their problems, or simply making a sales offer which would benefit the customer. The job of a customer service representative is a challenging one, however, it is truly rewarding, especially when the customer you have helped is able to smile because his problem was resolved by YOU.



Requirements:

* Male or Female, 18 to 35 years old
* Must have finished at least 2nd year college
* Fresh graduates and entry level applicants are encouraged to apply
* Flexible and willing to work graveyard shift
* Excellent communication skills
* Solid comprehension and active listening skill
* Comfortable with either customer service or sales calls
* Applicants must be willing to work in Ortigas Center, Pasig.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.

Location :
Unit 2603 Union Bank Plaza 26th floor Meralco Ave. San Antonio Ortigas Ctr. Pasig City -