INBOUND ANALYST (Systems)

Sunpower Philippines Mfg. Ltd.-Shared Services Organization

INBOUND ANALYST (Systems)

(SouthernLOGISTICS Tagalog)

Responsibilities:

*
• Responsible for customer communications on Return Material Authorizations
*
• Track all RMAs from Customer to end Supplier
*
• Process MRB material for RLC Business Unit
*
• Decrease MRB inventory by 20%
*
• Monitor returns and give disposition to units that could be transferred to FG for normal ordering consumption or move to SCRAP
*
• Achieve zero Net Variance for Oracle on-hand vs. Actual on-hand
*
• Ensure accuracy of Sales Force fields related to RMA
*
• Analyze and report RMA quality metrics and statistics
*
• Resolve discrepancies by interfacing with Customer Service, Logistics, Operations team, and Supplier
*

*


Requirements:
Education and Experience

• Bachelor's/College Degree , Business Studies/ Administration/ Management, Logistic/ Transportation, Engineering or equivalent
• At least 2 years of work experience in Reverse Logistics/ Order Management / Inventory Management

Qualifications:
• Knowledge and experience in the use of Oracle ERP systems
• Expertise in the use of MS Excel is a must
• Excellent written and verbal communications skills; Must be able to communicate effectively with executive management, vendors, sales, internal and external customers
• Exceptional ability to solve problems and coordinate with team members
• Highly adaptable in a very dynamic and changing environment.
• Must be detail oriented
• Must have strong analytical skills
• Ability to process data and formulate plan of action to support data analysis
• Proven ability to collaborate effectively across functional business organizations
• Fluency with specific manufacturing and customer vocabulary: RMA, PO, invoice, credit, Bill of Lading, Pack List, etc
• Demonstrated Customer Service skills
• Candidates should be willing to work in Sta Rosa, Laguna
• Night shift adaptability
Company Address: 100 East Main Ave., Phase 4, Special Economic Zone Laguna Techark, Binan Laguna 0423
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company

LOGISTICS INBOUND ANALYST (Systems)

Sunpower Philippines Mfg. Ltd.-Shared Services Organization

LOGISTICS INBOUND ANALYST (Systems)

(Southern Tagalog)

Responsibilities:
• Responsible for customer communications on Return Material Authorizations
• Track all RMAs from Customer to end Supplier
• Process MRB material for RLC Business Unit
• Decrease MRB inventory by 20%
• Monitor returns and give disposition to units that could be transferred to FG for normal ordering consumption or move to SCRAP
• Achieve zero Net Variance for Oracle on-hand vs. Actual on-hand
• Ensure accuracy of Sales Force fields related to RMA
• Analyze and report RMA quality metrics and statistics
• Resolve discrepancies by interfacing with Customer Service, Logistics, Operations team, and Supplier
Requirements:
Education and Experience

• Bachelor's/College Degree , Business Studies/ Administration/ Management, Logistic/ Transportation, Engineering or equivalent
• At least 2 years of work experience in Reverse Logistics/ Order Management / Inventory Management

Qualifications:
• Knowledge and experience in the use of Oracle ERP systems
• Expertise in the use of MS Excel is a must
• Excellent written and verbal communications skills; Must be able to communicate effectively with executive management, vendors, sales, internal and external customers
• Exceptional ability to solve problems and coordinate with team members
• Highly adaptable in a very dynamic and changing environment.
• Must be detail oriented
• Must have strong analytical skills
• Ability to process data and formulate plan of action to support data analysis
• Proven ability to collaborate effectively across functional business organizations
• Fluency with specific manufacturing and customer vocabulary: RMA, PO, invoice, credit, Bill of Lading, Pack List, etc
• Demonstrated Customer Service skills
• Candidates should be willing to work in Sta Rosa, Laguna
• Night shift adaptability
Company Address: 100 East Main Ave., Phase 4, Special Economic Zone Laguna Technopark, Binan Laguna 0423
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company

Technical Support Engineer-French Speaking (for Pooling only)

Sunpower Philippines Mfg. Ltd.-Shared Services Organization

Technical Support Engineer-French Speaking (for Pooling only)

(Southern Tagalog - Laguna)

Responsibilities:

* Provide technical support to SunPower dealers during the installation and design phase of photovoltaic installations.
* Troubleshooting of photovoltaic installations via phone and email.
* Prepare Customer Relations Management reports in a weekly basis.
* Will assist on case handling and updating CRM database

Requirements:

* Candidate must possess at least a Bachelor's/College Degree in Engineering (Mechanical), Engineering (Electrical/Electronic) or equivalent.
* At least 3-5 year(s) of working experience in the related field is required for this position.
* Experience in electronic equipment required.
* Fluent in French and English.
* Excellent skills preparing technical support reports.
* Excellent proficiency in - Microsoft Project, Excel and Word.
* Understanding and awareness of customer needs.
* Excellent diagnostics, organizational ability, analysis skilss, oral, written communications and interpersonal skills.
* CRM Software experience.
* AutoCAD drafting experience.
* Applicants must be willing to work in Sta. Rosa, Laguna.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
* Full-Time positions available.
Sunpower Philippines Mfg. Ltd.-Shared Services Organization
100 East Main Ave., Phase 4, Special Economic Zone Laguna Technopark, Binan Laguna 0423.

Technical Support Engineer-French Speaking (for Pooling only)

Sunpower Philippines Mfg. Ltd.-Shared Services Organization

Technical Support Engineer-French Speaking (for Pooling only)

(Southern Tagalog - Laguna)

Responsibilities:

* Provide technical support to SunPower dealers during the installation and design phase of photovoltaic installations.
* Troubleshooting of photovoltaic installations via phone and email.
* Prepare Customer Relations Management reports in a weekly basis.
* Will assist on case handling and updating CRM database

Requirements:

* Candidate must possess at least a Bachelor's/College Degree in Engineering (Mechanical), Engineering (Electrical/Electronic) or equivalent.
* At least 3-5 year(s) of working experience in the related field is required for this position.
* Experience in electronic equipment required.
* Fluent in French and English.
* Excellent skills preparing technical support reports.
* Excellent proficiency in - Microsoft Project, Excel and Word.
* Understanding and awareness of customer needs.
* Excellent diagnostics, organizational ability, analysis skilss, oral, written communications and interpersonal skills.
* CRM Software experience.
* AutoCAD drafting experience.
* Applicants must be willing to work in Sta. Rosa, Laguna.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
* Full-Time positions available.
Sunpower Philippines Mfg. Ltd.-Shared Services Organization
100 East Main Ave., Phase 4, Special Economic Zone Laguna Technopark, Binan Laguna 0423.