Outbound Sales Professionals

VXI  Global

Outbound Sales Professionals (PREFERABLY WITH SALES EXP.)

RESPONSIBILITIES:


REQUIREMENTS:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , any field.
* Computer literacy and excellent typing skills are essential.
* A minimum of 3 months experience in the related field is required for this position.
* Candidates must have excellent command of English language.
* Must have the ability to persuade, motivate, convince, and influence people.
* Must have high tolerance for rejection, frustration, and stress.
* Must be motivated, goal- or result-oriented, and ambitious.
* Must be able to deal with diverse personalities and situations
* Must be able to work effectively under pressure and results oriented.
* Must have the passion & enthusiasm to pursue a career in sales
* Applicants should be Filipino citizens or hold relevant residence status.
Website: http://www.vxi.com
Company Address: G/F SM Cyberzone 2 Cor Jupiter and Zodiac Streets, Bel-air Makati City 1209
Tel: 8992200 | Fax: 8992322
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company
VXI Global
G/F SM Cyberzone 2 Cor Jupiter and Zodiac Streets, Bel-air Makati City 1209.
Tel: 8992200
Website: http://www.vxi.com

MIS ANALYST

VXI

MIS ANALYST

RESPONSIBILITIES:

* Responsibilities will be similar to web development but will be in connection to the Workforce scope
* Preparing WF MIS reports
* Forecasting WF availability based on trend analysis
REQUIREMENTS:
* Candidate must possess at least a Bachelor's/College Degree , Engineering (Computer/Telecommunication), Computer Science/Information Technology, Statistics or equivalent.
* Required skill(s): Macromedia Dreamweaver, Microsoft SQL server, MS Access, ASP, ASP.NET, CSS, XHTML.
* At least 2 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Makati City.
* Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer - Network/System/Database Admin or equivalent.
* Full-Time positions available.
VXI Global Solutions, Inc.Website: http://www.vxi.com
Company Address: G/F SM Cyberzone 2 Cor Jupiter and Zodiac Streets, Bel-air Makati City 1209
Tel: 8992200 | Fax: 8992322
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company

100 Sales Support Representatives

VXI

100 Sales Support Representatives (QC) C/O 'mar'

RESPONSIBILITIES:

* Answers inbound customer calls and effectively respond to customer inquiries and complaints.
* Asks probing questions to establish cause/s of customer complaint; explains probable cause/s and procedure for correcting the problem / error.
* Answers customer inquiries clearly and logically; builds rapport, clarifies by asking relevant questions and validates all information given; ensures customer satisfaction at all times.
* Up sells products and services according to the established need/s of the customer; explains product / service detail and procedure for account processing.
* Secures the necessary customer information to process the account and close the sale; ensures that encoded data are complete and accurate.
* Follows proper procedure in answering customer inquiries and addressing complaints.
* Observes quality standards for all calls handled while ensuring customer satisfaction.



REQUIREMENTS:

* Candidate must possess at least a Bachelor's Degree in any field or completed Second Year in College.
* Experience in Outbound/Inbound Sales is an advantage but not required.
* Ability to function in a fast paced, sales driven environment with minimal distraction and supervision.
* Excellent Communication Skills.
* Enjoys challenges and highly results-oriented.
* Knowledge of Microsoft Office programs.
* Maintain high demeanor, high attendance and sales performance according to project objectives.
* Applicants must be willing to work in QUEZON CITY and be assigned in shifting and/or graveyard schedule.
* Applicants should be Filipino citizens or hold relevant residence status.
* Fresh Graduates are also welcome.
* Full-Time positions available.
* Can start ASAP.
VXI GLOBAL SOLUTIONS: QUEZON CITY
1024 Global Trade Center Bldg., Epifanio Delos Santos Avenue (EDSA)
VXI GLOBAL
G/F SM Cyberzone 2 Cor Jupiter and Zodiac Streets, Bel-air Makati City 1209.
Tel: 8992200
Website: http://www.vxi.com
Website: http://www.vxi.com
Company Address: G/F SM Cyberzone 2 Cor Jupiter and Zodiac Streets, Bel-air Makati City 1209
Tel: 8992200 | Fax: 8992322
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company

100 Technical Support Associates (QC) c/o 'mar'

VXI

100 Technical Support Associates (QC) c/o 'mar'

RESPONSIBILITIES:

* Provides professional technical assistance for problems and issues regarding client services either by telephone, email, fax or any other defined methodology.
* Uses effective communication skills and appropriate support tools to resolve customer requests in a timely fashion, professionally guiding members through steps to resolve technical problems and issues.
* Ensures that customer expectations are met and are in line with client's policies, practices and procedures.
* Gathers and reviews relevant customer information; understanding meaningful relationships across information sources;
* Quickly and effectively solves customer problems.
* Identifies the specific information needed to clarify the problem or situation.
* Asks customers “discovery” questions to fully understand their needs and issues.
* Approaches a complex problem by breaking it down into its component parts and considering each part in detail.
* Seeks to increase knowledge of products, technical requirements, policies and procedures.
* Provides accurate information, service, or products; or referring customers to appropriate personnel.
* Quickly and accurately performs multiple tasks (e.g., talking, listening, entering and documentation information, seeking information, problem solving) simultaneously while managing the pace of the call and maintaining focus on the customer.



REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in any field or at least completed Second Year in College.
* With Excellent Communication skills
* Preferably with at least 6 months call center experience in handling a technical account or has background with High-Speed Internet Access, Internet Protocol Television, Consumer Voice over Internet Protocol and integrated Set-Top Box.
* Must be willing to work on a shifting schedule
* Willing to be assigned in Quezon City
* Applicants should be Filipino citizens or hold relevant residence status.
* Willing to start ASAP.
VXI GLOBAL SOLUTIONS: QUEZON CITY
1024 Global Trade Center Bldg., Epifanio Delos Santos Avenue (EDSA)
VXI Global
G/F SM Cyberzone 2 Cor Jupiter and Zodiac Streets, Bel-air Makati City 1209.
Tel: 8992200
Website: http://www.vxi.com

50 INBOUND SALES AGENTS FOR IMMEDIATE HIRING!!! (RON)

 vxi

50 INBOUND SALES AGENTS FOR IMMEDIATE HIRING!!! (RON)


RESPONSIBILITIES:


REQUIREMENTS:

* Candidate must possess at least a Bachelor's/College Degree in any field.
* Required skill(s): Telemarketing, Telesales.
* At least 1 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent. Job role in Customer Service - General or Others.
* 100 Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.
VXI Global Solutions, Inc.
VXI Global
G/F SM Cyberzone 2 Cor Jupiter and Zodiac Streets, Bel-air Makati City 1209.
Tel: 8992200
Website: http://www.vxi.com

Inbound Sales Reps:EARN 18,000 BASIC SALARY + COMMISSIONS -E-

VXI

Company Tel : Inbound Sales Reps:EARN 18,000 BASIC SALARY + COMMISSIONS -E-

RESPONSIBILITIES:


REQUIREMENTS:
* Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , any field.
* Required skill(s): customer care, tele marketing, tele sales, sales.
* Required language(s): English
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Makati City.
* Preferably 1-4 Yrs Experienced Employees specializing in Sales - Telesales/Telemarketing or equivalent.
*The company prefers to receive online application for speedier processing.* 60 Full-Time positions available.
Location :
G/F SM Cyberzone 2 Cor Jupiter and Zodiac Streets, Bel-air Makati City 1209
VXI Global Solutions, Inc.
8992200
Company Fax :
8992322
WebSite :
http://www.vxi.com
No. of Employees :
5000

Inbound Sales Representatives

VXI

Inbound Sales Representatives / Wave 27 (Start Date: May 26, 2010)

RESPONSIBILITIES:


REQUIREMENTS:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , any field.
* Required skill(s): customer care, tele marketing, tele sales, sales.
* Required language(s): English
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Makati City.
* Preferably 1-4 Yrs Experienced Employees specializing in Sales - Telesales/Telemarketing or equivalent.
* 60 Full-Time positions available.
VXI Global
G/F SM Cyberzone 2 Cor Jupiter and Zodiac Streets, Bel-air Makati City 1209.
Tel: 8992200
Website: http://www.vxi.com

MIS ANALYST

VXI

MIS ANALYST

RESPONSIBILITIES:

* Responsibilities will be similar to web development but will be in connection to the Workforce scope
* Preparing WF MIS reports
* Forecasting WF availability based on trend analysis



REQUIREMENTS:

* Candidate must possess at least a Bachelor's/College Degree , Engineering (Computer/Telecommunication), Computer Science/Information Technology, Statistics or equivalent.
* Required skill(s): Macromedia Dreamweaver, Microsoft SQL server, MS Access, ASP, ASP.NET, CSS, XHTML.
* At least 2 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Makati City.
* Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer - Network/System/Database Admin or equivalent.
* Full-Time positions available.


VXI Global Solutions, Inc.Location :
G/F SM Cyberzone 2 Cor Jupiter and Zodiac Streets, Bel-air Makati City 1209
*The company prefers to receive online application for speedier processing.
Company Tel :
8992200
Company Fax :
8992322
WebSite :
http://www.vxi.com
No. of Employees :
5000

ANALYST (URGENT)

VXI

Please check your e-mail regularly for any correspondence

regarding your application. WF SCHEDULING ANALYST (URGENT)

RESPONSIBILITIES:


* Excellent customer servicing skills, necessary for support assistance.
* Able to determine capacity per agent on a daily, weekly, and monthly basis.
* Acts as a point of contact for Workforce Management with Operations and all other pertinent departments regarding schedule-related concerns and similar issues
* Can prepare allocations for vacation leaves, overtime hours and compulsory time off
* Able to administer schedule adjustments, schedule exceptions, meeting amd training schedules
* Background in data entry, recording and maintenance an advantage
* Operations knowledge in CMS, E-Workforce and RTA tools, and any other WFM related tools used for monitoring and data capture.
* Able to represent Workforce Management in an WFM-related client conferences

REQUIREMENTS:

* Candidate must possess at least a Bachelor's/College Degree , Mathematics, Business Studies/Administration/Management, Human Resource Management, or equivalent.
* Required skill(s): wfm tools specifically IEX, BLUEPUMPKIN, report generation, client account management.
* At least 2 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Makati City.
* Preferably 1-4 Yrs Experienced Employees.
* Full-Time positions available.

Preference will be given to candidates who APPLY ONLINE

Vision - X (Philippines), Inc. | http://www.vxiusa.com PH Trunk: (632) 8992200 | Fax: (632) 8892322 Ground Floor, SM Cyber2 Buendia, Jupiter Street corner Zodiac Street, Makati City 1209

Inbound Sales Agents

VXI Global

Inbound Sales Agents

RESPONSIBILITIES:

* Resolve customer inquiries and promote product and services
* Provide first-level support for customer complaints
* Document and escalate issues to the relevant department
* Special Projects
* Other duties as directed by the team leader or Operations Manager

REQUIREMENTS:

* Must be a graduate of any 4-year course.
* Superb English communication skills. Must be conversant.
* Solid comprehension and active listening skills.
* Strong customer service orientation.
* Able to multitask and is comfortable working with computer-based applications.
* Flexible and willing to work on graveyard shifts.
VXI Global
G/F SM Cyberzone 2 Cor Jupiter and Zodiac Streets, Bel-air Makati City 1209.
Tel: 8992200
Website: http://www.vxi.com

Sales Support Representatives

VXI

Sales Support Representatives (QUEZON CITY) Start Date: April 19 c/o Claire

RESPONSIBILITIES:

* Answers inbound customer calls and effectively respond to customer inquiries and complaints.
* Asks probing questions to establish cause/s of customer complaint; explains probable cause/s and procedure for correcting the problem / error.
* Answers customer inquiries clearly and logically; builds rapport, clarifies by asking relevant questions and validates all information given; ensures customer satisfaction at all times.
* Up sells products and services according to the established need/s of the customer; explains product / service detail and procedure for account processing.
* Secures the necessary customer information to process the account and close the sale; ensures that encoded data are complete and accurate.
* Follows proper procedure in answering customer inquiries and addressing complaints.
* Observes quality standards for all calls handled while ensuring customer satisfaction.



REQUIREMENTS:

* Candidate must possess at least a Bachelor's Degree in any field or completed Second Year in College.
* Experience in Outbound/Inbound Sales is an advantage but not required.
* Ability to function in a fast paced, sales driven environment with minimal distraction and supervision.
* Excellent Communication Skills.
* Enjoys challenges and highly results-oriented.
* Knowledge of Microsoft Office programs.
* Maintain high demeanor, high attendance and sales performance according to project objectives.
* Applicants must be willing to work in QUEZON CITY and be assigned in shifting and/or graveyard schedule.
* Applicants should be Filipino citizens or hold relevant residence status.
* Fresh Graduates are also welcome.
* Full-Time positions available.
* Can start ASAP.


VXI GLOBAL SOLUTIONS: QUEZON CITY
1024 Global Trade Center Bldg., Epifanio Delos Santos Avenue (EDSA)

MIS ANALYST

MIS ANALYST

RESPONSIBILITIES:


* Responsibilities will be similar to web development but will be in connection to the Workforce scope

* Preparing WF MIS reports

* Forecasting WF availability based on trend analysis



REQUIREMENTS:


* Candidate must possess at least a Bachelor's/College Degree , Engineering (Computer/Telecommunication), Computer Science/Information Technology, Statistics or equivalent.

* Required skill(s): Macromedia Dreamweaver, Microsoft SQL server, MS Access, ASP, ASP.NET, CSS, XHTML.

* At least 2 year(s) of working experience in the related field is required for this position.

* Applicants must be willing to work in Makati City.

* Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer - Network/System/Database Admin or equivalent.

* Full-Time positions available.

Location :
G/F SM Cyberzone 2 Cor Jupiter and Zodiac Streets, Bel-air Makati City 1209
*The company prefers to receive online application for speedier processing.
Company Tel :
8992200
Company Fax :
8992322
WebSite :
http://www.vxi.com

Sales Support Representatives

VXI

Sales Support Representatives for Satellite TV (QUEZON CITY) c/o Claire

RESPONSIBILITIES:

* Answers inbound customer calls and effectively respond to customer inquiries and complaints.
* Asks probing questions to establish cause/s of customer complaint; explains probable cause/s and procedure for correcting the problem / error.
* Answers customer inquiries clearly and logically; builds rapport, clarifies by asking relevant questions and validates all information given; ensures customer satisfaction at all times.
* Up sells products and services according to the established need/s of the customer; explains product / service detail and procedure for account processing.
* Secures the necessary customer information to process the account and close the sale; ensures that encoded data are complete and accurate.
* Follows proper procedure in answering customer inquiries and addressing complaints.
* Observes quality standards for all calls handled while ensuring customer satisfaction.



REQUIREMENTS:

* Candidate must possess at least a Bachelor's Degree in any field or completed Second Year in College.
* Experience in Outbound/Inbound Sales is an advantage but not required.
* Ability to function in a fast paced, sales driven environment with minimal distraction and supervision.
* Excellent Communication Skills.
* Enjoys challenges and highly results-oriented.
* Knowledge of Microsoft Office programs.
* Maintain high demeanor, high attendance and sales performance according to project objectives.
* Applicants must be willing to work in QUEZON CITY and be assigned in shifting and/or graveyard schedule.
* Applicants should be Filipino citizens or hold relevant residence status.
* Fresh Graduates are also welcome.
* Full-Time positions available.
* Can start ASAP.


VXI GLOBAL SOLUTIONS: QUEZON CITY
1024 Global Trade Center Bldg., Epifanio Delos Santos Avenue (EDSA)


Location :
G/F SM Cyberzone 2 Cor Jupiter and Zodiac Streets, Bel-air Makati City 1209
*The company prefers to receive online application for speedier processing.
Company Tel :
8992200
Company Fax :
8992322
WebSite :
http://www.vxi.com

Project & Process Analyst

Project & Process Analyst

RESPONSIBILITIES:

* Provide project management support and timely delivery on projects and process initiatives for the account
* Supporting all regional and global projects impacting the account
* Ensuring proper management of projects from end to end, monitored regularly and tracking progress
* Involved with a high level of communication and liaison with all areas of the business to assist in the implementation of solutions
* Analyze workflow processess: identify areas requiring improvement or inefficiencies
* Liase and get input from Call Center teams or other internal departmens directly affected by the process area



REQUIREMENTS:

* Candidate must possess at least a Bachelor's/College Degree , Business Studies/Administration/Management, Economics, Human Resource Management or equivalent.
* Required skill(s): MS Office, MS Project.
* At least 2 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Buendia,Makati City.
* Preferably 1-4 Yrs Experienced Employees specializing in Marketing/Business Development or equivalent.
* Full-Time positions available.
Location :
G/F SM Cyberzone 2 Cor Jupiter and Zodiac Streets, Bel-air Makati City 1209
*The company prefers to receive online application for speedier processing.
Company Tel :
8992200
Company Fax :
8992322
WebSite :
http://www.vxi.com

Technical Support Associates

Technical Support Associates (QC site) email application to claire.gevera@vxi.com

RESPONSIBILITIES:

* Provides professional technical assistance for problems and issues regarding client services either by telephone, email, fax or any other defined methodology.
* Uses effective communication skills and appropriate support tools to resolve customer requests in a timely fashion, professionally guiding members through steps to resolve technical problems and issues.
* Ensures that customer expectations are met and are in line with client's policies, practices and procedures.
* Gathers and reviews relevant customer information; understanding meaningful relationships across information sources;
* Quickly and effectively solves customer problems.
* Identifies the specific information needed to clarify the problem or situation.
* Asks customers “discovery” questions to fully understand their needs and issues.
* Approaches a complex problem by breaking it down into its component parts and considering each part in detail.
* Seeks to increase knowledge of products, technical requirements, policies and procedures.
* Provides accurate information, service, or products; or referring customers to appropriate personnel.
* Quickly and accurately performs multiple tasks (e.g., talking, listening, entering and documentation information, seeking information, problem solving) simultaneously while managing the pace of the call and maintaining focus on the customer.



REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in any field or at least completed Second Year in College.
* With Excellent Communication skills
* Preferably with at least 6 months call center experience in handling a technical account or has background with High-Speed Internet Access, Internet Protocol Television, Consumer Voice over Internet Protocol and integrated Set-Top Box.
* Must be willing to work on a shifting schedule
* Willing to be assigned in Quezon City
* Applicants should be Filipino citizens or hold relevant residence status.
* Willing to start ASAP.


VXI GLOBAL SOLUTIONS: QUEZON CITY
1024 Global Trade Center Bldg., Epifanio Delos Santos Avenue (EDSA)Location :
G/F SM Cyberzone 2 Cor Jupiter and Zodiac Streets, Bel-air Makati City 1209
*The company prefers to receive online application for speedier processing.
Company Tel :
8992200
Company Fax :
8992322
WebSite :
http://www.vxi.com

Call Center Representatives (Banking/Financial Services)

VXI

                                                           

Call Center Representatives (Banking/Financial Services) for IMMEDIATE HIRING!!! Elsie

RESPONSIBILITIES:

* Greets customers warmly
* Actively listens, responds, probes, and resolves customers needs
* Able to anticipate customer needs by uncovering unspoken messages and clues
* Provides options and solutions that add value and increase spending
* Effectively processes transactions and updates account information
* Effectively uses systems to locate and provide accurate information
* Performs verification process and does not release information to unauthorized parties
* Follows company guidelines for noting promise to pay, dispute set ups, and quoting APR
* Stays abreast with information, product, and system changes
* Consistently demonstrates accuracy and thoroughness by meeting and/or exceeding quality and production standards
* Upholds the client policies (call handing, password, security, systems, and confidentiality etc)
* Maintains regular and consistent attendance and punctuality
* Successful completes delegated duties
* Strives to continuously build knowledge and skills
* Participates in team meetings and special projects when asked
* Supports team work, site goals and objectives
* Keeps workstation clean
* Supports and adheres to company policies, requirements, and expectations
* Shares expertise with others
* Demonstrates ability to manage complex, difficult, or emotional situations
* Ask and updates system with correct email address



REQUIREMENTS:

* This valued, respected, entry level position is the beginning of an exciting, rewarding career. Selected candidates will be expected to educate customers on the benefits, features, and services of their card product, process transactions, and update account records. Selected candidates must be superbly skilled at delivering extraordinary experiences and customer care. The role model candidate will have superb listening, communication, and computer navigation skills, with a high level of energy. Selected candidates for this extraordinary role will have an opportunity to grow with one of the worlds most prestigious and respected brands.


* Candidate must possess at least a Bachelor's/College Degree in Finance/Accountancy/Banking or equivalent.
* Required language(s): English.
* Applicants must be willing to work in Makati City.
* Experience in handling a Financial Account in a Call Center setup.
* Strong Customer Service Orientation.
* Willing to work Graveyard Shifts.
* Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.


VXI Global Solutions, Inc.Location :
G/F SM Cyberzone 2 Cor Jupiter and Zodiac Streets, Bel-air Makati City 1209
*The company prefers to receive online application for speedier processing.
Company Tel :
8992200
Company Fax :
8992322
WebSite :
http://www.vxi.com
No. of Employees :
5000

VXI GLOBAL SOLUTIONS: QUEZON CITY

URGENT! TECHNICAL SUPPORT ASSOCIATES (QUEZON CITY)

V

RESPONSIBILITIES:

* Provides professional technical assistance for problems and issues regarding client services either by telephone, email, fax or any other defined methodology.
* Uses effective communication skills and appropriate support tools to resolve customer requests in a timely fashion, professionally guiding members through steps to resolve technical problems and issues.
* Ensures that customer expectations are met and are in line with client's policies, practices and procedures.
* Gathers and reviews relevant customer information; understanding meaningful relationships across information sources;
* Quickly and effectively solves customer problems.
* Identifies the specific information needed to clarify the problem or situation.
* Asks customers “discovery” questions to fully understand their needs and issues.
* Approaches a complex problem by breaking it down into its component parts and considering each part in detail.
* Seeks to increase knowledge of products, technical requirements, policies and procedures.
* Provides accurate information, service, or products; or referring customers to appropriate personnel.
* Quickly and accurately performs multiple tasks (e.g., talking, listening, entering and documentation information, seeking information, problem solving) simultaneously while managing the pace of the call and maintaining focus on the customer.



REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in any field or at least completed Second Year in College.
* With Excellent Communication skills
* Preferably with at least 6 months call center experience in handling a technical account or has background with High-Speed Internet Access, Internet Protocol Television, Consumer Voice over Internet Protocol and integrated Set-Top Box.
* Must be willing to work on a shifting schedule
* Willing to be assigned in Quezon City
* Applicants should be Filipino citizens or hold relevant residence status.
* Willing to start ASAP.

VXI GLOBAL SOLUTIONS: QUEZON CITY
1024 Global Trade Center Bldg., Epifanio Delos Santos Avenue (EDSA)

Technical Support Representative

VXI GLOBAL SOLUTIONS: QUEZON CITY

URGENT! TECHNICAL SUPPORT ASSOCIATES (QUEZON CITY)

RESPONSIBILITIES:

* Provides professional technical assistance for problems and issues regarding client services either by telephone, email, fax or any other defined methodology.
* Uses effective communication skills and appropriate support tools to resolve customer requests in a timely fashion, professionally guiding members through steps to resolve technical problems and issues.
* Ensures that customer expectations are met and are in line with client's policies, practices and procedures.
* Gathers and reviews relevant customer information; understanding meaningful relationships across information sources;
* Quickly and effectively solves customer problems.
* Identifies the specific information needed to clarify the problem or situation.
* Asks customers “discovery” questions to fully understand their needs and issues.
* Approaches a complex problem by breaking it down into its component parts and considering each part in detail.
* Seeks to increase knowledge of products, technical requirements, policies and procedures.
* Provides accurate information, service, or products; or referring customers to appropriate personnel.
* Quickly and accurately performs multiple tasks (e.g., talking, listening, entering and documentation information, seeking information, problem solving) simultaneously while managing the pace of the call and maintaining focus on the customer.



REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in any field or at least completed Second Year in College.
* With Excellent Communication skills
* Preferably with at least 6 months call center experience in handling a technical account or has background with High-Speed Internet Access, Internet Protocol Television, Consumer Voice over Internet Protocol and integrated Set-Top Box.
* Must be willing to work on a shifting schedule
* Willing to be assigned in Quezon City
* Applicants should be Filipino citizens or hold relevant residence status.
* Willing to start ASAP.



1024 Global Trade Center Bldg., Epifanio Delos Santos Avenue (EDSA)