Inbound Sales Representatives

Sykes Asia

Inbound Sales Representatives

(National Capital Reg - Marikina City)

* At least 2nd Year College Level in any field
* Applicant must have good communication and conversational skills with strong customer service orientation.
* Enthusiastic, perky and has the ability to build rapport with the client.
* Ability to navigate computer systems while listening to calls.
* With strong selling skills, confident and has an outgoing personality.
* With 3-6 months experience in sales preferably in an inbound setting.
* Call center experience (inbound) an advantage.
Due to the urgency of the requirement, applicants are advised to walk in at our Marikina site:
2F ecom Bldg., Riverbanks Center, Marikina City
Mondays to Fridays 8am-8pm
Please bring a valid ID and an updated resume
You can also send your resume to manilasourcingteam@sykes.com
Visit ph.sykes.com for the list of Sykes Recruitment Events.
Company Address: 19f one sanmiguel avenue, san miguel ave cor shaw Pasig 1550
Fax: 849-9019
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company

Inbound Sales Representatives

Sykes Asia

Inbound Sales Representatives

(National Capital Reg - Marikina City)

* At least 2nd Year College Level in any field
* Applicant must have good communication and conversational skills with strong customer service orientation.
* Enthusiastic, perky and has the ability to build rapport with the client.
* Ability to navigate computer systems while listening to calls.
* With strong selling skills, confident and has an outgoing personality.
* With 3-6 months experience in sales preferably in an inbound setting.
* Call center experience (inbound) an advantage.
Due to the urgency of the requirements, applicants are advised to walk in at our Marikina site with a copy of your resume and a valid ID.
2F ecom Bldg., Riverbanks Center, Marikina City
Mondays to Fridays 8am-8pm
You can also send your resume to manilasourcing team@sykes.com
Visit ph.sykes.com for the list of Sykes Recruitment Events.
NEWS
Company Address: 19f one sanmiguel avenue, san miguel ave cor shaw Pasig 1550
Fax: 849-9019
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company

Technical Support Representative for DSL

Sykes Asia

Technical Support Representative for DSL

(National Capital Reg - Quezon City)

* Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor's/College Degree in any field.
* Required language(s): English.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 60 Full-Time positions available.
* Applicant must be willing to be assigned in Gilmore (beside St. Paul QC)

Walk in at any of the following sites with a copy of your resume and a valid ID.
46F One San Miguel Ave. Bldg. San Miguel Ave. cor Shaw Blvd. Pasig City
Mondays-Fridays 8am-8pm

4F Sunnymede IT Center, 1614 Quezon Ave Quezon City
Mondays-Fridays 8am-8pm

34F Burgundy Corporate Tower, 252 Senator Gil Puyat Ave. Makati City
Mondays-Fridays 8am-10pm

Visit ph.sykes.com for the list of Sykes Recruitment Events.

Technical Support Representative for Laptops

Sykes Asia,

Technical Support Representative for Laptops

(National Capital Reg, Southern Tagalog)

Responsibilities:

* Document all customer calls in call tracking system.
* Parts sales and order processing.
* Use knowledgebase tools to search for customer solutions.
* Utilize all product documentation to provide customers answers to questions and problem resolution.
* Repair/Work Order processing.
* Escalate calls to designated Escalation Team as per escalation procedures.

Requirements:

* At least 2 years of college study. University degree preferred.
* Preferably with Minimum of 6 months call center experience
* Basics of Computers including Operating Systems, hardware and internet.
* A working knowledge of MS Word / Excel
* Good Communication Skills

Walk in at any of the following sites with a copy of your resume and a valid ID.

46F One San Miguel Ave. Bldg. San Miguel Ave. cor Shaw Blvd. Pasig City;
4F Sunnymede IT Center, 1614 Quezon Ave Quezon City;
34F Burgundy Corporate Tower, 252 Senator Gil Puyat Ave. Makati City;

Visit ph.sykes.com for the list of Sykes Recruitment Events.

Location :
46f one san miguel avenue, san miguel ave cor shaw Pasig 1550
*The company prefers to receive online application for speedier processing.
Company Fax :
849-9019
WebSite :
http://www.sykes.com/careers/philippines/sykes-getaway-promo-2010.aspx

Business Systems Analyst

SykesAsia

Business Systems Analyst

(National Capital Reg)

Responsibilities:

* The Business Systems Analyst identifies, defines, and documents business requirements for internally used applications and solutions and works with the development team on these undertakings from concept to deployment.

Requirements:

* Candidate must possess at least a Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
* Required skill(s): Kronos.
* At least 2 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer - Software or equivalent. Job role in System Analyst or equivalent.
* 1 Full-Time positions available.


Location :
46f one san miguel avenue, san miguel ave cor shaw Pasig 1550
*The company prefers to receive online application for speedier processing.
Company Fax :
849-9019

Technical Support Representative - Telecom

Sykes Asia

Technical Support Representative - Telecom

(National Capital Reg, Southern Tagalog)

Responsibilities:

• Ensure all required data is provided; if data is missing, etc., order is rejected back to requestor
• Submission of order to telco provider or appropriate team
• Ensure orders received are submitted to vendor or returned to requestor within 2 business days of order receipt, and preferably within one.
• Ensure vendor acknowledges receipt of order within 2 business days
• Ensure vendor provides Firm Order Commit (FOC) Date
• Ensure FOC date will meet customer requested due date and, if not, Order Analyst will need to manage order between vendor and requestor
• Ensure order complete date is met and project is updated/closed appropriately
• Assisting requestors with questions related to processes, forms and tools to use, are also part of the daily functions.
• Provide process training for new requestors or teams, as needed.
• Any ad hoc activities required by the program or the Account Manager.

Requirements:• At least 2 years in College, preferably in a Computer or IT related course
• With project management, billing or order tracking experience;
• Preferably with working knowledge or at least familiar with telephony and circuit terminologies
• Proficient in MS Excel and familiar with MS Outlook and MS Word
• Proficient in the English language, both written and oral
• Organized and detail-oriented;

Walk in at any of the following sites with a copy of your resume and a valid ID.

46F One San Miguel Ave. Bldg. San Miguel Ave. cor Shaw Blvd. Pasig City;
4F Sunnymede IT Center, 1614 Quezon Ave Quezon City;
34F Burgundy Corporate Tower, 252 Senator Gil Puyat Ave. Makati City;

Visit ph.sykes.com for the list of Sykes Recruitment Events.

Outbound Call Center Agents for a Survey Account

SYKES AsiaSYKES AsiaS

Sykes Asia,

Outbound Call Center Agents for a Survey Account

(National Capital Reg - Marikina City)

Requirements:

* College undergraduates are welcome to apply.
* Must be assertive, can follow instructions and able handle calls professionally.
* Should possess excellent listening skills.
* Full-Time positions available.

Walk in at our Marikina site with a valid ID and an updated resume:

2/F Ecom Bldg., Riverbanks Center, Marikina City
Recruitment hours: 9am to 6pm, Mondays to Fridays
or send your resume to manilasourcingteam@sykes.com

Inbound Sales Agnet

Sykes Asia,Inc

SYKES Asia,SYKES Asia,

Inbound Sales Agent

(National Capital Reg - Ortigas, Pasig CIty)

Responsibilities:

* Successful applicants will provide inbound customer and sales support to clients of the world's leading online travel company. They are expected to achieve individual and team performance targets, which include customer serice, sales, productivity and quality standards.

Requirements:

* At least 2 years of college education in any field of study
* Can express himself/herself fluently in English
* Committed in identifiying and providing solutions of the highest possible standard aimed at addressing customer needs
* Maintains a high level of energy and a positive attitude in a challenging environment
* Sales background and call center work experience will be an advantage

Apply at any of the following sites with a copy of your resume and a valid ID:

* 19th/F One San Miguel Ave. Bldg., San Miguel Ave. corner Shaw Blvd., Ortigas, Pasig City
* 34th/F Burgundy Corporate Tower, 252 Sen. Gil Puyat Avenue, Makati City
* 4th/F Sunnymede IT Center, 1614 Quezon Avenue, Quezon City

Visit ph.sykes.com for the list of Sykes Recruitment Events.



Location :
19f one sanmiguel avenue, san miguel ave cor shaw Pasig 1550
*The company prefers to receive online application for speedier processing.
Company Fax :
849-9019

Technical Support Representative

Sykes Asia,

SYKES AsiaSYKES Asi

Technical Support Representative (Dayshift)

(National Capital Reg, Southern Tagalog)

Responsibilities:


• Ensure all required data is provided; if data is missing, etc., order is rejected back to requestor
• Submission of order to telco provider or appropriate team
• Ensure orders received are submitted to vendor or returned to requestor within 2 business days of order receipt, and preferably within one.
• Ensure vendor acknowledges receipt of order within 2 business days
• Ensure vendor provides Firm Order Commit (FOC) Date
• Ensure FOC date will meet customer requested due date and, if not, Order Analyst will need to manage order between vendor and requestor
• Ensure order complete date is met and project is updated/closed appropriately
• Assisting requestors with questions related to processes, forms and tools to use, are also part of the daily functions.
• Provide process training for new requestors or teams, as needed.
• Any ad hoc activities required by the program or the Account Manager.

Requirements:
• At least 2 years in College, preferably in a Computer or IT related course
• With project management, billing or order tracking experience;
• Preferably with working knowledge or at least familiar with telephony and circuit terminologies
• Proficient in MS Excel and familiar with MS Outlook and MS Word
• Proficient in the English language, both written and oral
• Organized and detail-oriented;

Walk in at any of the following sites with a copy of your resume and a valid ID.

19F One San Miguel Ave. Bldg. San Miguel Ave. cor Shaw Blvd. Pasig City;
4F Sunnymede IT Center, 1614 Quezon Ave Quezon City;
34F Burgundy Corporate Tower, 252 Senator Gil Puyat Ave. Makati City;

Visit ph.sykes.com for the list of Sykes Recruitment Events.
Location :
19f one sanmiguel avenue, san miguel ave cor shaw Pasig 1550

Technical Support Representative - Software QA

Sykes Asia

Welcome to the new SYKES
…Over 50 years of combined experience in customer care.
… 13 sites located in the Philippines and more than 80 centers in 24 countries.
… More than 17,000 dedicated employees in the Philippines and 51,000+ employees across the globe.

SYKES Asia, the Asia Pacific arm of Sykes Enterprises Incorporated, is the officially recognized pioneer in the Philippines call center industry. Operations began in 1997 by offering only technical support to a single client with a workforce of 17 employees.

Today, SYKES has grown into a distinguished leader in the industry. The company provides contact center, customer service, technical support and back office processing services to Fortune 1000 clients around the globe from 13 sites in the Philippines, including provincial sites located in Cebu and Cabanatuan, and backed by more than 17,000 highly-capable and dedicated employees.

Technical Support Representative - Software QA
(National Capital Reg - Pasig City)

Responsibilities:

* Provides on-demand solutions to end-users involving broken software functionality. The support is through both email/phone.
* Perform software administrative responsibilities as directed by end-users. These responsibilities involve performing specific tasks that have been outlined by the end-users.
* Guide end-users on how to navigate and take full advantage of the product's features.
* Engage with end-users via email/phone to keep them updated on progress of solutions or status of system availability.

Requirements:

* Graduate of a Computer-related course (Bachelor’s degree and Vocational/Diploma course – 2 years and 3 years)
* Working knowledge of the Web and Web-based applications
* Knowledge or practical experience in using HTML coding (Required)
* Knowledge or practical experience in using XML (Preference)
* Above-average English communication skills
* Previous call center experience is an advantage
* Willingness to be based Pasig City
* Willingness to work on shifting schedules (including the night shift)
* Willingness to work on weekends

Walk in at any of the following sites with a copy of your resume and a valid ID.

19F One San Miguel Ave. Bldg. San Miguel Ave. cor Shaw Blvd. Pasig City;
4F Sunnymede IT Center, 1614 Quezon Ave Quezon City;
34F Burgundy Corporate Tower, 252 Senator Gil Puyat Ave. Makati City;

Visit ph.sykes.com for the list of Sykes Recruitment Events.

Technical Support Representative for VOIP

Sykes Asia

Welcome to the new SYKES
…Over 50 years of combined experience in customer care.
… 13 sites located in the Philippines and more than 80 centers in 24 countries.
… More than 17,000 dedicated employees in the Philippines and 51,000+ employees across the globe.

SYKES Asia, the Asia Pacific arm of Sykes Enterprises Incorporated, is the officially recognized pioneer in the Philippines call center industry. Operations began in 1997 by offering only technical support to a single client with a workforce of 17 employees.

Today, SYKES has grown into a distinguished leader in the industry. The company provides contact center, customer service, technical support and back office processing services to Fortune 1000 clients around the globe from 13 sites in the Philippines, including provincial sites located in Cebu and Cabanatuan, and backed by more than 17,000 highly-capable and dedicated employees.

Technical Support Representative for VOIP
(Ortigas, Pasig City)

Responsibilities:

* Call receipt (first point of contact for Customers for problem recording)
* Customer verification
* Call problem validation and documentation
* Initial technical problem analysis during Live Call handling
* Customer Alarm Tracking System alert monitoring and trouble ticket generation
* Status customer on a regular basis
* Negotiate and coordinate with other support centers (i.e. external organizations and internal and external business partners) all sectionalization and testing plans.
* Escalate ticket according to process based on established intervals. A complete understanding of DMOQs and management structure is required to properly restore service within the allotted time frame.

Requirements:

* Preferably a University degree, preferrably on Computer Applications, ECE, Computer Engineering or an equivalent experience in troubleshooting email and internet connection.
* Previous call center / IT support experience is preferred but not required
* Telco, ISP or Help Desk experience or knowledge
* CCNA or equivalent knowledge is a plus
* Experience in or understanding of the support concepts associated with the following products or services: IP Technical Support, router management and configuration, network engineering, subnetting, an in-depth understanding of DNS, IP routing protocols, i.e., BGP, T1.5, IBRs, Frame Relay, and csu/dsu configurations.
* Must have a strong command of the English language (written and verbal)

Walk in at any of the following sites with a copy of your resume and a valid ID.

19F One San Miguel Ave. Bldg. San Miguel Ave. cor Shaw Blvd. Pasig City;
4F Sunnymede IT Center, 1614 Quezon Ave Quezon City;
34F Burgundy Corporate Tower, 252 Senator Gil Puyat Ave. Makati City;

Visit ph.sykes.com for the list of Sykes Recruitment Events.