IT SERVICE DELIVERY ANALYST

Transcom Worldwide

IT SERVICE DELIVERY ANALYST

(National Capital Reg - Pasig City)

Responsibilities:

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The role of First Line Support Analyst is an entry level IT position in CRM worldwide company. The emphasis in this role is to support end-users and ensure the continuity of IT services at all times in any of the Transcom’s site across Europe, North America and Asia according to ITIL standards.
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As part of a multinational team environment, the Analyst investigates the reported incidents, provides remote resolution and fulfills requests.

Key Responsibilities:

* Remote resolution of technical incidents reported by end users regarding:
* PC’s, laptops, printers, network connection, internet access, standard and client’s applications
* Standard and client’s software installation, configuration and update
* LAN and email support to end users
* User management, file access permission management
* Telecom Agent management
* Provide phone and remote service assistance
* Ensure all work is carried out and documented in accordance with required standards, methods and procedures
* Execute maintenance activity according to the procedure, report status about the result, escalate any non-documented or non-standard issue
* Maintain daily relationship with IT organizations and Business Customers
* Escalate faults/query calls or trouble tickets to Service Delivery Second Line Support or Solution Delivery Development Teams and track until resolution
Requirements:

* Candidate must possess at least a Bachelor's/College Degree, Computer Science/Information Technology or equivalent.
* At least 2 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Pasig City.
* Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer - Network/System/Database Admin or equivalent.
* 2 Full-Time positions available.

APPLY NOW!
Transcom Asia 4th Flr. Transcom Center Bldg., Las Fiestas Rd. (beside Fun Ranch & Tiendesitas)
Frontera Verde Compound, Pasig City, National Capital Reg 1600
Telephone: 702-2400 or 702-2447
dindo.estrella@nucomm.net

CUSTOMER SERVICE REPRESENTATIVES - Collections (PASIG)

Transcom Worldwide (Philippines), Inc.

CUSTOMER SERVICE REPRESENTATIVES - Collections (PASIG)

(National Capital Reg - Pasig City)

Responsibilities:

Assignment Summary:
The role is responsible for ensuring that company debt risk is kept to a minimum by proactively outbound calling customers to recover outstanding accounts, and handling inbound calls. This role requires a dynamic person who has a passion for delivering excellent customer service, whilst ensuring the company collection process is maintained.

Key Responsibilities:
• Handle inbound calls to achieve a minimum SLA of 90/30
• Make outbound calls to customers within collection path requirements
• Ensure collection targets are met whilst maintaining high quality standards
• Update customer records accurately
• Increase direct debit penetration
• Manage the relationship with the customer and collection agencies
• Actively work to retain customers
• Carry out other ad-hoc duties as required
Requirements:

* College Level
* Experience of three months in a similar role in contact centre environment is required.
* Applicants must be willing to work in Pasig City.
* 50 Full-Time positions available.

Transcom Asia 4th Flr. Transcom Center Bldg., Las Fiestas Rd. (beside Fun Ranch & Tiendesitas) Fontera Verde Compound, Pasig City, National Capital Reg 1600 Telephone: 702-2400 or 702-2447 email address: jobs@transcom.com

Spanish Speaking Call Center Agent

 

Transcom WorldWide

Spanish Speaking Call Center Agent

(National Capital Reg - Pasig City)

Requirements:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor's/College Degree , Post Graduate Diploma / Master’s Degree, any field.
* Applicants must be willing to work in Pasig City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.
* Required skill(s): Exceptional Customer Service Skills.
* Required language(s): Spanish, English
* Applicants must be shift flexible.

Transcom Asia
4th Flr. Transcom Center Bldg.,
Las Fiestas Rd. (beside Fun Ranch & Tiendesitas)
Frontera Verde Compound,
Pasig City, National Capital Reg 1600
Telephone: 702-2400 or 702-2447
email address: anna.aguila@nucomm.net

TECHNICAL SUPPORT REPRESENTATIVES

Transcom Worldwide

TECHNICAL SUPPORT REPRESENTATIVES (PASIG)

(National Capital Reg - Pasig City)

Responsibilities:

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Assignment Summary:
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The Technical Support Representative is responsible for providing customer care activities for defined client projects.
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Key Responsibilities:
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• The TSR’s main task is to offer full range of customer service to assigned cliesnts, by phone, fax, or mail/e-mail, ensuring highest quality..
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• The TSR’s work duties may include data input to Clients’ programs and other back office tasks. The Back Office tasks should be made on first opportunity, precisely.
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• Additional responsibilities may be added as the needs of the business change and expand.
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Requirements:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate, any field.
* Required language(s): English
* At least 1 year(s) of working experience in the related field is required for this position.
* Experience in handling UK accounts is preferred.
* Applicants must be willing to work in Pasig City.
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
* 75 Full-Time positions available.

APPLY NOW!
Transcom Asia
4th Flr. Transcom Center Bldg.,
Las Fiestas Rd. (beside Fun Ranch & Tiendesitas)
Frontera Verde Compound, Pasig City, National Capital Reg 1600
Telephone: 702-2400 or 702-2447
Email address: jobs@transcom.com