Senior Group Leader

Wipro

Senior Group Leader

(National Capital Reg - Quezon City)

Responsibilities:

* Responsible for managing team of TLs
* Responsible for maintaining various matrices defined by the client
* Independently handle, assist the customer to determine problems and provide resolutions on any customer care issues and service problems, coordinate escalations, assess customer's needs
* Motivating team through effective management, career development and implementation of reporting mechanisms
* Liaison with other areas of the company affecting technical support. One on One Relationship Management
* Analysis of reports including proicess dashboards, team performance reports, initiating appropriate action plans and initiate trainings
* Manage attendance and attendance incentive for the team. Managing periodic shift level projects/initiatives and responsible for the administrative aspects of the group/shift
* Mentor and assist new hires
* Should have patience and not be overawed by difficult situations
* Handle customer complaints and provide resolution for escalted calls
* Need to have sound customer service skills and soft skills with their prime focus being on customer satisfaction
* Keep oneself and ensures one's team is updated, aware of and compliant to all
* Company policies and procedures which include Information Security Management Systems
* Ensure that all company information which includes customer information are kept confidential and secured

Skills Required

* Good working knowledge of computer i.e. MS-Office, Operating Systems, Internet services and Online tools
* Excellent verbal and written communication and presentation skills
* Good interpersonal and people managemnt skills with good problem solving approach
* Expert knowledge of service procedures
* Good analytical skills for MIS, number crunching and reporting to internal and external customers
* Ability to express managerial judgment and perform as a mentor
* Demonstrated customer service skills
* Leadership skills

Requirements:

* Graduate with 4-6 years of total experience with minimum 2 years in leadership position
Qualified candidates are encouraged to APPLY ONLINE.
You may also email us your comprehensive resume and contact numbers. Please indicate your preferred location (e.g.: Cebu City; Quezon Ave; Cebu / Quezon Ave) and position in the subject line - example: IT Manager (Quezon Ave), and send to: janiceelizabeth.santos@wipro.com. For more information about Wipro, please visit www.wipro.com.
Website: www.wipro.com
Company Address: Cebu IT Tower 1, Lot 7, Block 2 cor Arch Bishop Reyes Ave. and Mindanao St, Cebu Business Park Cebu
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company

Center Call Agent

Jobstreet.Select

Center Call Agent (SPEED HIRING on JULY)

PHP 14000 - 20000

(National Capital Reg - Makati)

• Responsible for providing the highest possible standard of customer service
• Performs other related duties as required and as assigned by the supervisor.

REQUIREMENTS:
• Completed 2 years in college or 2-year vocational course
• Average English verbal communication skills
• Fresh graduates/Entry level applicants are encouraged to apply
• Computer literate
• Amenable to work on shifting/graveyard schedule
• Full-Time positions available

Type of Employment: Direct hire and Probationary
Compensation: 15 - 20K (inclusive of Basic Salary, Allowances and Night Differential)
Other openings: Sales and Collections Agent
Applicants who will submit their applications online will be processed immediately for 4 companies.
Recruitment hours: 9:00 am to 3:00 pm, Mondays to Fridays
Please bring 4 copies of updated resume and a valid ID. Be in smart casual attire.
For inquiries, please call Roel at 451-9999 loc 6001
Refer 5 friends and go home with exciting freebies from Jobstreet and Summit Media. Hurry!
Interview invitations and status updates may be sent via email so please check your email regularly.

Call Center Agents.

Excel Asia

Call Center Agents. Mass Hiring. NO call center experience needed. Alabang/Pasay AVDV218

PHP 14000 - 18000

(National Capital Reg - Alabang, Pasay)

RESPONSIBILITIES:


REQUIREMENTS:

* * Applicant must have finished at least 2 years in college
* * Applicant must have excellent communication skills
* * Applicant must have a strong personality
* * Applicant with customer service background is an advantage (from a previous call center or non call center)
* * Applicant should be knowledgeable in computer terms and skills
* * Applicant should be process oriented (Can explain a step by step procedure accurately)
* * Applicant should be elaborative and approachable
* * Applicants should be Filipino citizens or hold relevant residence status.
* * Applicant must be willing to work in Alabang, Pasay or Sta. Rosa.
* * Applicant must be open to work on graveyard shift.
* * Applicant must be confident and friendly.
* * Fresh graduates/Entry level applicants are encouraged to apply.












Call Center Agents. Mass Hiring. NO call center experience needed. Alabang/Pasay AVDV218
PHP 14000 - 18000
(National Capital Reg - Alabang, Pasay)


RESPONSIBILITIES:


REQUIREMENTS:

* * Applicant must have finished at least 2 years in college
* * Applicant must have excellent communication skills
* * Applicant must have a strong personality
* * Applicant with customer service background is an advantage (from a previous call center or non call center)
* * Applicant should be knowledgeable in computer terms and skills
* * Applicant should be process oriented (Can explain a step by step procedure accurately)
* * Applicant should be elaborative and approachable
* * Applicants should be Filipino citizens or hold relevant residence status.
* * Applicant must be willing to work in Alabang, Pasay or Sta. Rosa.
* * Applicant must be open to work on graveyard shift.
* * Applicant must be confident and friendly.
* * Fresh graduates/Entry level applicants are encouraged to apply.






















Call Center Agents. Mass Hiring. NO call center experience needed. Alabang/Pasay AVDV218
PHP 14000 - 18000
(National Capital Reg - Alabang, Pasay)


RESPONSIBILITIES:


REQUIREMENTS:

* * Applicant must have finished at least 2 years in college
* * Applicant must have excellent communication skills
* * Applicant must have a strong personality
* * Applicant with customer service background is an advantage (from a previous call center or non call center)
* * Applicant should be knowledgeable in computer terms and skills
* * Applicant should be process oriented (Can explain a step by step procedure accurately)
* * Applicant should be elaborative and approachable
* * Applicants should be Filipino citizens or hold relevant residence status.
* * Applicant must be willing to work in Alabang, Pasay or Sta. Rosa.
* * Applicant must be open to work on graveyard shift.
* * Applicant must be confident and friendly.
* * Fresh graduates/Entry level applicants are encouraged to applicant
# * Walk-in applicants and their friends can visit our office during weekdays between 10am-3pm. Just bring 2 copies of your resume.
# * To Apply for this job post: Ask for PATTI - 0917-8427095 begin_of_the_skype_highlighting 0917-8427095 end_of_the_skype_highlighting or you can send your resume at
# * email : pbuhion@excelasiaservices.com.
# * ADDRESS : ExcelAsia Alabang : G/F 8 Antonio Centre, Prime St., Madrigal Business Park 2, Alabang Muntinlupa City. Look for Patricia 0917-8427095 begin_of_the_skype_highlighting 0917-8427095 end_of_the_skype_highlighting
# * DIRECTIONS : Madrigal Business Park 2 is along Alabang Zapote Road. If you are coming from the Alabang Highway, please go down Richville Mansion (after Shell Gas Station and Citibank Frabelle Bldg) Walk towards Meralco Alabang and that is Prime Street. Look for 8 Antonio Center and you will find ExcelAsia on the ground floor.
* Interview invitations and status updates may be sent via email so please check your email regularly.
* * ExcelAsia Alabang : G/F 8 Antonio Centre, Prime St., Madrigal Business Park 2, Alabang Muntinlupa City. Look for Patti 0917-8427095 begin_of_the_skype_highlighting 0917-8427095 end_of_the_skype_highlighting
Company Address: 8 Antonio Centre, Prime St. Madrigal Business Park 2, Alabang Muntinlupa City -
Industry: Human Resources Management / Consulting
Type of Company: Private Limited Company, Local Based Company
ExcelAsia Training and Development Inc. (Alabang Site)
8 Antonio Centre, Prime St. Madrigal Business Park 2, Alabang Muntinlupa City -.

Customer Service Professionals

Stream Global Service

EASTWOOD CITY - Customer Service Professionals

(National Capital Reg - Eastwood City)

Responsibilities:

* As a customer service professional, you'll be assisting people from different countries, providing advice and solving problems. It can be challenging work, but you'll be rewarded with bonuses for helping people quickly and professionally, and making them smile. You will answer calls from customers, helping them resolve issues and solve problems while inputting their call information into the computer. You will also learn while on the job. As a customer service agent, you must be able to handle large volume of inquiries, and navigate the computer, while providing superb customer service.
Requirements:

* Must have finished at least two (2) years in college or possess a vocational/short course certificate.
* Excellent English communication skills.
* Good problem solving and decision making skills.
* Applicants should be Filipino citizens or hold relevant residence status.
* Willing to be assigned in our Eastwood site.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.
For more information, visit our career website: www.stream.careers.com
Check us out in Facebook and be a fan
Stream Careers on Facebook
Company Address: 2/F, Worldwide Corporate Center, Shaw Boulevard, Mandaluyong 1000
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company

Technical Support Representative

Jobstreet Select

Technical Support Representative - For a Multi-National Company

Responsibilities:
• Provide world-class customer service
• Respond to clients concerns and inquiries
• Fix applications, network and internet connection

Requirement:
• Completed 2 years in college or 2-year vocational course
• Preferably a graduate of any computer-related course
• Average English communication skill
• Can do PC analysis and troubleshooting
• Amenable to work on shifting/graveyard schedule
• Willing to work in Ortigas, Shaw and Commonwealth
• Full Time Positions only

What we offer:
• Competitive salary and medical benefits
• Fast career growth
• Fun working environment
Applicants who will submit their applications online will be processed immediately for 4 companies.
Recruitment hours: 9:00 am to 3:00 pm, Mondays to Fridays
Please bring 4 copies of updated resume and a valid ID. Be in smart casual attire.
For inquiries, please call Roel at 451-9999 loc 6001, or text 09228993358.
Refer 5 friends and go home with exciting freebies from Jobstreet and Summit Media. Hurry!

TECHNICAL SUPPORT EXECUTIVE

vCustomer

TECHNICAL SUPPORT EXECUTIVE

(National Capital Reg - LIBIS QUEZON CITY)

Responsibilities:

* Should have a clear understanding of computer hardware - assembling a computer
* Should have a clear understanding of networking devices - wired/wireless networks, LAN, routers, hubs, access points and cabling systems
* Should have basic understanding of networking terms - FTP, HTTP, HTTPS, DHCP, DNS, NAT and IPCONFIG
* Should have basic understanding of IP address
* Should have clear understanding of Operating System - installation and troubleshooting
* Understands NAS-based devices

Requirements:

* Candidate must possess at least a Bachelor's/College Degree , Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Engineering (Mechanical), Computer Science/Information Technology, Science & Technology or equivalent.
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in LIBIS QUEZON CITY.
* Preferably 1-4 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent.
* Full-Time positions available.
Apply online or send your resume to rosemary.aragon@vcustomer.net
Company Address: 3/F eCommerce Plaza Eastwood Cyber-Park, C-5, Libis Quezon City --
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company

Technical Support Experts

Convergys

NOW HIRING! Technical Support Experts - Quezon City (H170)

(Quezon City)

Responsibilities:

A Technical Support Expert from our ELITE TECHNOLIOGIST TEAM connects with customers via inbound calls, outbound calls or the internet to provide technical assistance concerning the set-up of home networks & Internet access.


Requirements:

We are looking for candidates with:

* At least completed 2 years of college preferably a Computer related course
* With at least 6 months call center experience in Technical Support
* Familiar with Internet Protocol Television (IPTV)
* Proficient in Consumer Voice over Internet Protocol (cVOIP)
* Knowleadgeable in High-Speed Internet Access (HSIA)
* Excellent communication skills in English
* An ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
* An ability to deliver information at customer's knowledge level in an understandable manner
* An ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Strong interpersonal skills and ability to think independently and follow through effectively
* Dependability, keen on details and has strong customer service orientation

Applicants should be Filipino citizens or hold relevant residence status.
Applicants must be willing to work in QUEZON CITY.
Fresh graduates/Entry level applicants are encouraged to apply.
WALK-IN APPLICANTS ARE IMMEDIATELY PROCESSED.
Visit our Recruitment Office located at: LG/F Diliman Commercial Center, #46 Commonwealth Avenue, Diliman, Quezon City (beside St. Peter's Parish)
Website: http://www.convergysphilippines.multiply.com | NEWS
Company Address: Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200
Tel: 5555-284
Industry: Call Center / IT-Enabled Services / BPO