Inbound Customer Service Associates

Teletech

PASAY - Inbound Customer Service Associates-daytime shifts for Australian acct.

(National Capital Reg - Pasay City)

Responsibilities:



* Handle inbound customer service contacts in accordance with standard procedures on every call.
* Identify customer needs through standard questioning techniques, product usage analysis and provide product/service information to enable the customer to make an appropriate decision.
* Issue/activate work orders by the accurate entry of customer information into nominated system/s and by following established work instructions.
* Escalate customer and/or process issues that the CSR cannot resolve, in accordance with work instructions and procedures.
* Maintain accurate call centre records by checking and maintaining customer information in accordance with contracts, using standard systems and/or processes.
Requirements:
* With 6 months customer service experience
* Computer literate with experience using Microsoft Office products
* Strong verbal and written English skills
* Applicants must be willing to work in Pasay City
To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.
Website: http://www.teletech.com | NEWS
Company Address: Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company
TeleTech Customer Care Management Phils., Inc.
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634.
Website: http://www.teletech.com