TECHNICAL SUPPORT PROFESSIONALS

ExcelAsia

LEVEL 2 TECHNICAL SUPPORT PROFESSIONALS FOR CEBU JULY START DATE!!! CJC04

20,000 - 26, 000

(Cebu City)

Responsibilities:

* Continuously work to provide service excellence on every call, resulting in high customer satisfaction scores
* Provide responsive and proficient support ensuring that customer needs and issues are resolved at the first instance (first call resolution).
* Provide customer with recommendations to promote and achieve sales of products and/or services.
* Deliver and exceed targets for sales/conversions
* Deliver and exceed customer-specified service levels for handle time.
* Use scripts as a guide to sell the product or service
* Answer billing questions by talking through components of customer accounts
* Uses computerized systems to track, document and retrieve information
* Track, document and retrieve information in call tracking database
* Handle customers' objections and rebuttals by referring them to published materials and or to senior staff
* Learn, understand, retain and regularly update and demonstrate product/process knowledge

Requirements:

* Candidate must possess at least a Bachelor's/College Degree in any field.
* At least 1 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
* Skill in providing service excellence to internal and external customers.
* Skill in active listening, asking strategic questions to uncover needs and making recommendations for products and services to meet customer needs.
* Skill in verbal and written communication to analyze, interpret and address customer needs.
* Knowledge of a Windows O/S (98, 2000, XP and ME) and Internet; Basic PC knowledge preferred.
* Ability to speak with customers in an enthusiastic and friendly tone of voice to convey confidence
* Ability to speak with customers in a calm, enthusiastic and friendly tone of voice.
* Ability to maintain customer relationships and optimize opportunities for sales of products and services.
* Ability to learn and use the tools to ensure appropriate information is captured in customer database.
* Ability to work in a time critical environment.
* Ability to be flexible and quickly adapt to changing business needs and processes.
* Ability to maintain relationships and optimize sales opportunities.
* Ability to effectively close sales.
* Ability to speak with customers in a calm, enthusiastic and friendly tone of voice.
* Ability to work staggered hours.
* Requires broad knowledge of the organization, products, and/or services
* Equivalent education or experience may be substituted for any of the above.
* 25 Full-Time positions available.

Visit our office for screening!!
ExcelAsia

Ground Floor Wee Building, 424 Gorordo Avenue, Lahug, Cebu City 6000
(near old SSS building, same building as Nuat Thai and Kodak)
Look for JONAH
Contact # 0917 561 9234 / 236 3972
See map
You may also send your resumes to: jcabrigas@excelasiaservices.com
visit our company websites
www.excelasiaservices.com
www.excelasiajobs.com
Company Address: 2/F Building 2, 2295 Jannov Plaza, Pasong Tamo Extension Makati City -
Fax: (632)848-7096
Industry: Human Resources Management / Consulting
Type of Company: Private Limited Company, Local Based Company
ExcelAsia Training and Development Inc. (Cebu Site)
2/F Building 2, 2295 Jannov Plaza, Pasong Tamo Extension Makati City -.