Reports Analyst w/ BPO experience

Sitel

Reports Analyst w/ BPO experience ( Pasig)

(National Capital Reg)

Responsibilities:
Reports Analyst is the Prime for the Maintenance of Blue Pumpkin/ IEX Employee databases. Ranking of Agents and manage shift bids. Direct point of Contact for ROC Scheduler in the Scheduling process. Manage time off requests (Web Tool and Manuel IEX/ Blue Pumpkin). Management of Deviation from time of schedules being published to day prior to real time management.

Requirements:


* Candidates must have at least one year work experience in mass transaction, preferably in a call center environment.
* Candidates must have strong organizational, communication, and analytical skills.
* Candidates must be highly proficient in MS Excel
* Candidates must have work experience in Business Objects, ACD Switch Reporting, Blue Pumpkin and email systems
* Candidates must be willing to work in a shifting schedule in Ortigas Center, Pasig.
* Applicants should be Filipino citizens or hold relevant residence status.
Sitel Ortigas Sitel Talent Acquisition and Resource Hub (STAR Hub) 2nd Floor, Centerpoint Building Julia Vargas Avenue cor. Garnet Road, Ortigas Center Pasig City 1600 Tel.: 860-1111 Fax: 634-5414 S.T.A.R. Hub Schedule: Mondays to Fridays 9am to 6pm Walk-in applications are encouraged. Got a Sitel Career Question? Ask OCA (Online Career Assistant)! Yahoo Messenger: siteljobs@yahoo.com 9am-8pm Mondays to Fridays
Website: http://www.sitel.com
Company Address: 2/F Centerpoint Bldg, Garnet Road corner Julia Vargas Avenue, Ortigas Center, Pasig City 1600
Tel: 860.0000 | Fax: 634-5414
Industry: Call Center / IT-Enabled Services / BPO
2/F Centerpoint Bldg, Garnet Road corner Julia Vargas Avenue, Ortigas Center, Pasig City 1600
860.0000
http://www.sitel.com