INBOUND ANALYST (Systems)

Sunpower Philippines Mfg. Ltd.-Shared Services Organization

INBOUND ANALYST (Systems)

(SouthernLOGISTICS Tagalog)

Responsibilities:

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• Responsible for customer communications on Return Material Authorizations
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• Track all RMAs from Customer to end Supplier
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• Process MRB material for RLC Business Unit
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• Decrease MRB inventory by 20%
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• Monitor returns and give disposition to units that could be transferred to FG for normal ordering consumption or move to SCRAP
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• Achieve zero Net Variance for Oracle on-hand vs. Actual on-hand
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• Ensure accuracy of Sales Force fields related to RMA
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• Analyze and report RMA quality metrics and statistics
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• Resolve discrepancies by interfacing with Customer Service, Logistics, Operations team, and Supplier
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Requirements:
Education and Experience

• Bachelor's/College Degree , Business Studies/ Administration/ Management, Logistic/ Transportation, Engineering or equivalent
• At least 2 years of work experience in Reverse Logistics/ Order Management / Inventory Management

Qualifications:
• Knowledge and experience in the use of Oracle ERP systems
• Expertise in the use of MS Excel is a must
• Excellent written and verbal communications skills; Must be able to communicate effectively with executive management, vendors, sales, internal and external customers
• Exceptional ability to solve problems and coordinate with team members
• Highly adaptable in a very dynamic and changing environment.
• Must be detail oriented
• Must have strong analytical skills
• Ability to process data and formulate plan of action to support data analysis
• Proven ability to collaborate effectively across functional business organizations
• Fluency with specific manufacturing and customer vocabulary: RMA, PO, invoice, credit, Bill of Lading, Pack List, etc
• Demonstrated Customer Service skills
• Candidates should be willing to work in Sta Rosa, Laguna
• Night shift adaptability
Company Address: 100 East Main Ave., Phase 4, Special Economic Zone Laguna Techark, Binan Laguna 0423
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company