Technical Support Representative

Lexmark 

Technical Support Representative

(Central Visayas - Cebu Business Park)

RESPONSIBILITIES:


* Provide support to customer/users where the product and environment maybe technical or sophisticated in nature.

* Diagnosis on IP services, personal computers, wireless routers and wireless modems on customer’s software and hardware may be required.

* Work effectively with team members to provide exceptional support for customers as well as internal clients.

* Research on technical solutions using all available resources.

* Interact with internal teams/offices in other countries to handle a variety of functions.
REQUIREMENTS:


* Bachelor’s degree and/or equivalent.

* 1 or more years of relevant work experience.

* Customer service focused, accent neutral US English communication skills, excellent phone and listening, data entry skills, detail-oriented, high sense of professionalism, able to do multi-tasking

* Software savvy, exposure to Windows OS required; network/server administrator experience desired

* Printer/computer repair experience desired, preferably with laser printing devices or associated options

* Strong customer service skills
* Very strong problem resolution skills
* Possesses strong oral and written English communication skill
* Has a professional and mature attitude
* Excellent computer skills, including Excel and MS Word
* Working US business hours required
* MUST be willing to work in Cebu City
Website: http://www.lexmark.com/
Company Address: Lexmark Plaza 1 Samar Loop cor Panay Road, Cebu Business Park Cebu 6000
Industry: Computer / Information Technology (Hardware)
Type of Company: Private Limited Company, Local Based Company