Quality Analyst - Sales Account

Sitel

Quality Analyst - Sales Account

(National Capital Reg - Pasig City)

Responsibilities:

* Track and report quality audits of agents.
* Track and analyze quality performance, mark-offs, and areas for improvement.
* Monitor calls and provide timely and effective feedback.
* Facilitate calibration sessions both internal and with the client.
* Provides support to operations by identifying opportunities for achieving high levels of positive customer experience, and leading the process and quality efforts to achieve them.
Requirements:

* Candidates must have at least 6 months work experience as a Quality Analyst in a Sales Campaign in a call center environment.
* Candidates must have strong verbal and written communication skills with Excellent listening skills
* Candidates must have excellent organizational/time management skills.
* Candidates must be willing to work in shifting schedule preferably graveyard shift.
* Strong Knowledge in MS Excel with Good interpersonal skills
Sitel Talent Acquisition and Resource Hub (STAR Hub) 2nd Floor, Centerpoint Building Julia Vargas Avenue cor. Garnet Road Ortigas Center, Pasig City 1600 Tel.: (+632)860-1111 begin_of_the_skype_highlighting (+632)860-1111 end_of_the_skype_highlighting Fax: (+632)634-5414. Got a Sitel Career Question? Ask OCA (Online Career Assistant)! Yahoo Messenger: siteljobs@yahoo.com 9:00 am-6:00pm Mondays to Fridays
Website: http://www.sitel.com
Company Address: 2/F Centerpoint Bldg, Garnet Road corner Julia Vargas Avenue, Ortigas Center, Pasig City 1600
Tel: 860.0000 | Fax: 634-5414
Industry: Call Center / IT-Enabled Services / BPO
Sitel Philippines Corporation
2/F Centerpoint Bldg, Garnet Road corner Julia Vargas Avenue, Ortigas Center, Pasig City 1600.
Tel: 860.0000
Website: http://www.sitel.com