Sales & Customer Care Representatives

Convergys

NOW HIRING! Sales & Customer Care Representatives - Ortigas (I160)

(Ortigas Center, Pasig City)

Responsibilities:
A Customer Care Representative handles inbound English Customer Service calls from U.S. card members with high quality and cost effective solutions. Customer Service calls will include, but are not limited to:


* Account status
* Card product information
* Disputes
* Cash advances/checks
* Balance transfers
* Payments
* Rates/fees
* General account maintenance
* Lost/stolen/fraud closures
* Selling
Requirements:

We are looking for candidates with:

* A College Degree of any course
* Work experience related to sales or credit cards
* Above average communication skills in English
* Basic computer operations knowledge
* Persuasiveness and a willingness to sell
* An ability to deliver information at customer's knowledge level in an understandable manner
* An ability to handle irate customer situations effectively and empathize with them with a courteous voice tone
* An ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Strong interpersonal skills and ability to think independently and follow through effectively
* Strong customer service orientation.

Applicants must be willing to work on graveyard shifts, shifting/rotation of schedules, working on holidays, working on weekends and rendering overtime.
Applicants should be Filipino citizens or hold relevant residence status.
Applicants must be willing to work in ORTIGAS.
WALK-IN APPLICANTS ARE IMMEDIATELY PROCESSED
Visit our Recruitment Office located at: 29th flr., Robinsons Equitable Tower, ADB Ave., Ortigas Center, Pasig City(Located behind Robinsons Galleria)
Website: http://www.convergysphilippines.multiply.com | NEWS
Company Address: Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200
Tel: 5555-284
Industry: Call Center / IT-Enabled Services / BPO