Technical Support Experts

Convergys

NOW HIRING! Technical Support Experts - Quezon City (H170)

(Quezon City)

Responsibilities:

A Technical Support Expert from our ELITE TECHNOLIOGIST TEAM connects with customers via inbound calls, outbound calls or the internet to provide technical assistance concerning the set-up of home networks & Internet access.


Requirements:

We are looking for candidates with:

* At least completed 2 years of college preferably a Computer related course
* With at least 6 months call center experience in Technical Support
* Familiar with Internet Protocol Television (IPTV)
* Proficient in Consumer Voice over Internet Protocol (cVOIP)
* Knowleadgeable in High-Speed Internet Access (HSIA)
* Excellent communication skills in English
* An ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
* An ability to deliver information at customer's knowledge level in an understandable manner
* An ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Strong interpersonal skills and ability to think independently and follow through effectively
* Dependability, keen on details and has strong customer service orientation

Applicants should be Filipino citizens or hold relevant residence status.
Applicants must be willing to work in QUEZON CITY.
Fresh graduates/Entry level applicants are encouraged to apply.
WALK-IN APPLICANTS ARE IMMEDIATELY PROCESSED.
Visit our Recruitment Office located at: LG/F Diliman Commercial Center, #46 Commonwealth Avenue, Diliman, Quezon City (beside St. Peter's Parish)
Website: http://www.convergysphilippines.multiply.com | NEWS
Company Address: Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200
Tel: 5555-284
Industry: Call Center / IT-Enabled Services / BPO