Sales Customer Service Account

ExcelAsia

Advertised: 9-7-10 | Closing Date: 6-9-10

Brand New Sales Customer Service Account. Fixed Afternoon Shift! Cebu CMCY104

PHP 14000 - 25000 14000 + Allowances and Bonuses

(Central Visayas - Cebu City)

Responsibilities:

* Answer phones and respond to customer requests.
* Sell product and place customer orders in computer system.
* Provide customers with product and service information.
* Up-sell products and services.
* Transfer customer calls to appropriate staff.
* Identify, research, and resolve customer issues using the computer system.
* Follow-up on customer inquires not immediately resolved.
* Complete call logs and reports.
* Research billing issues.
* Research misapplied payments.
* Recognize, document and alert the supervisor of trends in customer calls.
* Recommend process improvements.
* Other duties as assigned.

Requirements:

* Candidate must possess at least a Bachelor's/College Degree in any field.
* At least 2 years of college education is required for this position.
* Applicants with at least 6 months call center work experience will be highly prioritized
* Required skill(s): English Communication Skills, Customer Service, Basic Computer Skills.
* Preferred skill(s): Phone Ethics, multitasking, up-selling strategies.
* Required language(s): English.
* Applicants should be Filipino citizens or hold relevant residence status.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 100 Full-Time positions available.
* APPLICANT MUST BE IN CEBU.
* Qualified applicants with at least 6 months call center work experience will get the chance to apply for higher positions once regularized!
* FIXED AFTERNOON SHIFT. NO WORK ON WEEKENDS!
* BE PART OF A BRAND NEW ACCOUNT!
* GENEROUS INCENTIVES AND BONUSES!
* HURRY! LIMITED SLOTS AVAILABLE!
*
ExcelAsia
Ground Floor Wee Building, 424 Gorordo Avenue, Lahug, Cebu City 6000
(near old SSS building, same building as Nuat Thai and Kodak)
Look for MANUEL
Contact # 0917 571 5236 begin_of_the_skype_highlighting 0917 571 5236 end_of_the_skype_highlighting / 236 3972
See map
You may also send your resumes to: jmyu@excelasiaservices.com
visit our company websites
www.excelasiaservices.com
www.excelasiajobs.com
Company Address: 424 Wee Building, Gorordo Ave., Lahug Cebu City -
Industry: Human Resources Management / Consulting
Type of Company: Private Limited Company, Local Based Company
ExcelAsia Training and Development Inc. (Cebu Site)
424 Wee Building, Gorordo Ave., Lahug Cebu City -.