Quality Analyst - Sales Account

Sitel

Quality Analyst - Sales Account

(National Capital Reg - Pasig City)

Responsibilities:

* Track and report quality audits of agents.
* Track and analyze quality performance, mark-offs, and areas for improvement.
* Monitor calls and provide timely and effective feedback.
* Facilitate calibration sessions both internal and with the client.
* Provides support to operations by identifying opportunities for achieving high levels of positive customer experience, and leading the process and quality efforts to achieve them.
Requirements:

* Candidates must have at least 6 months work experience as a Quality Analyst in a Sales Campaign
* in a call center environment.
* Candidates must have strong verbal and written communication skills with Excellent listening skills
* Candidates must have excellent organizational/time management skills.
* Candidates must be willing to work in shifting schedule preferably graveyard shift.
* Strong Knowledge in MS Excel with Good interpersonal skills
* Can Start ASAP
Sitel Talent Acquisition and Resource Hub (STAR Hub) 2nd Floor, Centerpoint Building Julia Vargas Avenue cor. Garnet Road Ortigas Center, Pasig City 1600 Tel.: (+632)860-1111 begin_of_the_skype_highlighting (+632)860-1111 end_of_the_skype_highlighting Fax: (+632)634-5414. Got a Sitel Career Question? Ask OCA (Online Career Assistant)! Yahoo Messenger: siteljobs@yahoo.com 9:00 am-6:00pm Mondays to Fridays
Website: http://www.sitel.com
Company Address: 2/F Centerpoint Bldg, Garnet Road corner Julia Vargas Avenue, Ortigas Center, Pasig City 1600
Tel: 860.0000 | Fax: 634-5414
Industry: Call Center / IT-Enabled Services / BPO
Sitel Philippines Corporation
2/F Centerpoint Bldg, Garnet Road corner Julia Vargas Avenue, Ortigas Center, Pasig City 1600.
Tel: 860.0000
Website: http://www.sitel.com