Team Manager (Sales)

NCO

Team Manager (Sales)

(National Capital Reg - The Fort, Taguig)

Responsibilities:

Providing positive, consistent, fair and committed leadership to the team

Actively pursuing a team environment focused on the achievement of the project's high quality standards and high performance goals.
Recognizing their team's deficiencies and developing action plans to overcome them.
Meeting monitoring goals and completing related reports
Providing effective feedback and coaching to the agents
Recommending innovative suggestions on incentive programs to motivate floor staff
Providing coverage on the floor as directed
Other duties and projects as required.
Requirements:

* Management and/or call center experience preferred
* 2+ years related experience and/or training; or equivalent combination of education and experience
* Experience in budget, forecasts and expense management desired
* Assertive self starter who can work independently, yet function in a team environment
* Excellent organization, planning, time management and analytical skills. Strong team building, interpersonal, communication, and motivational skills
* Ability to lead and supervise in a fast paced, rapidly changing environment while managing multiple priorities
* Ability to manage a diverse workforce
* Applicants should be Filipino citizens or hold relevant residence status.
* Full-Time positions available.
Company Address: 4th. Floor Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City ----
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company