Customer Service Associates

Convergys

NOW HIRING! Customer Service Associates for Satellite TV - Alabang (R132)

(Alabang)

Responsibilities:

A Customer Service Associate for a Satellite TV program gives product information and an opportunity for product upgrades, special offers and discounts. They are responsible for providing advice on products and help customers in their selecting the best service plan for them.
Requirements:

We are looking for candidates with:

* A college degree of any course
* Strong command of the English language
* Good communication skills
* Familiarity and proficiency in basic computer operations
* Previous call center experience (advantage)
* An ability to handle irate customer situations effectively and empathize with them with a courteous voice tone
* An ability to deliver information at customer's knowledge level in an understandable manner
* An ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Strong interpersonal skills and ability to think independently and follow through effectively
* Strong customer service orientation.
Candidates must be amenable to graveyard shifts, shifting/rotation of schedules, working on holidays, working on weekends and rendering overtime
Candidates must be willing to work in Alabang, Muntinlupa
Applicants should be Filipino citizens or hold relevant residence status.
Walk-in applicants are immediately processed
Visit Alabang Recruitment Center: Block 44 Nothgate Cyberzone, Alabang-Zapote Road, Alabang, Muntinlupa City (near Bellevue Hotel and Festival Mall) from Mondays to Fridays, 8:30 AM to 4:30 PM
Website: http://www.convergysphilippines.multiply.com | NEWS
Company Address: Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200
Tel: 5555-284
Industry: Call Center / IT-Enabled Services / BPO