Team Manager - Sales | Fort

NCO

Team Manager - Sales | Fort

RESPONSIBILITIES:

* Providing positive, consistent, fair and committed leadership to the team
* Actively pursuing a team environment focused on the achievement of the project's high quality standards and high performance goals.
* Recognizing their team's deficiencies and developing action plans to overcome them.
* Meeting monitoring goals and completing related reports
* Providing effective feedback and coaching to the agents
* Recommending innovative suggestions on incentive programs to motivate floor staff
* Providing coverage on the floor as directed
* Other duties and projects as required.

REQUIREMENTS:

* Management and/or call center experience preferred
* 2+ years related experience and/or training; or equivalent combination of education and experience
* Experience in budget, forecasts and expense management desired
* Assertive self starter who can work independently, yet function in a team environment
* Excellent organization, planning, time management and analytical skills. Strong team building, interpersonal, communication, and motivational skills
* Ability to lead and supervise in a fast paced, rapidly changing environment while managing multiple priorities
* Ability to manage a diverse workforce
* Applicants should be Filipino citizens or hold relevant residence status.
* Full-Time positions available.

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NCO
4th. Floor Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City ----.