Technical Support & Customer Service Representatives

NCO Philippines, Clark

Technical Support & Customer Service Representatives CLARK, PAMPANGA

PHP 14,000 - 16,000 + Bonus

(Central Luzon - Clark, Pampanga)

RESPONSIBILITIES:

* Under the direction of the Team Managers, the primary objective of the position is to provide world-class service to our customers in an accurate, efficient and courteous manner on every call as measured by Customer Satisfaction, Employee Satisfaction and Long-term Investor Value
* Constantly updated to new software and technology
* Advanced understanding of the current version of Windows (operating systems)
* Has a demonstrated technical aptitude to learn gaming consoles and home networking connectivity issues and concepts
* Adept at consumer electronics and microcomputers
* Basic understanding of home networking hardware and configuration
* Can successfully communicate with customers to gather information and learn about their needs and expectations
* Basic knowledge of video games and their core audience
* Collaborates with others to ensure the customer issues are resolved
* Understands the concept of "solution delivered" on first contact



REQUIREMENTS:
At least a High School Graduate At least 18 years old Above Average English Communication Skills Can type at least 25 words per minute Good Analytical and Problem Solving Skills Computer Literate Applicants should be Filipino citizens or hold relevant residence status With or without call center experience Full-Time positions available. COMPENSATION and BENEFITS: Php 14,000-16,000 Base Rate Regularization Bonus of 5,000 20% Night Differential Attendance\Performance Bonus Annual Incentives Free Meal Free Shuttle Service Paid Training Medical and Life Insurance extended to dependents Fast Career Movements (Promote-From-Within Policy) Fun, Comfortable and Professional working environment Recreational Facilities Sleeping Quarters Out of Town Team Building activities Visit our office and take the assessments right away! Our office is open every Mondays to Fridays from 8:30am until 4:30pm. Business Center 4 PhilExcel Business Park Clark Freeport, Pampanga Hotline: (045) 499.1062

4th. Floor Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City ---