CUSTOMER SERVICE SPECIALIST- FOR APRIL CLASS

Sitel

CUSTOMER SERVICE SPECIALIST- FOR APRIL CLASS

(National Capital Reg)

Responsibilities:

* Providing first class assistance via telephone, email or post on issues relating to Customer on-line credit files
* Dealing with all calls politely, courteously, professionally & assertively
* Understanding the customers needs through effective listening and questionings skills
* Matching customers needs to Clients’ products and services
* Using negotiation and influencing skills to overcome objections and gain the customers’ buy-in
* Communicating relevant information to internal and external customers and sharing learning with colleagues
* Adhering to agreed processes, meeting required work standards, targets and objectives



Requirements:

* At least 18 years old and above
* Candidates should have completed at least two years in college/ vocational program
* Fresh graduates/Entry level applicants are encouraged to apply
* Applicants should be Filipino citizens or hold relevant residence status
* Willing to work on shifting schedules, holidays & weekends
* Excellent written & verbal communication skills (English)
* Ability to communicate effectively, clearly & positively
* Excellent Customer Service Skills
* Ability to build and gain the customers trust by listening & understanding, and where possible, exceeding their needs
* Strong persuasive & influencing skills
* Attention to detail
* Familiarity with Operating Systems (Windows, Microsoft etc)
* Previous call centre & objection handling experience desirable



Sitel Talent Acquisition and Resource Hub (STAR Hub)
2nd Floor, Centerpoint Building
Julia Vargas Avenue cor. Garnet Road, Ortigas Center
Pasig City 1600
Tel.: 860-1111
Fax: 634-5414

S.T.A.R. Hub Schedule:
Mondays to Fridays
9am to 6pm
Walk-in applications are encouraged.

Got a Sitel Career Question? Ask OCA (Online Career Assistant)!
Yahoo Messenger: siteljobs@yahoo.com
9am-6pm
Mondays to Fridays