Technical Support Representative

Sykes Asia,

SYKES AsiaSYKES Asi

Technical Support Representative (Dayshift)

(National Capital Reg, Southern Tagalog)

Responsibilities:


• Ensure all required data is provided; if data is missing, etc., order is rejected back to requestor
• Submission of order to telco provider or appropriate team
• Ensure orders received are submitted to vendor or returned to requestor within 2 business days of order receipt, and preferably within one.
• Ensure vendor acknowledges receipt of order within 2 business days
• Ensure vendor provides Firm Order Commit (FOC) Date
• Ensure FOC date will meet customer requested due date and, if not, Order Analyst will need to manage order between vendor and requestor
• Ensure order complete date is met and project is updated/closed appropriately
• Assisting requestors with questions related to processes, forms and tools to use, are also part of the daily functions.
• Provide process training for new requestors or teams, as needed.
• Any ad hoc activities required by the program or the Account Manager.

Requirements:
• At least 2 years in College, preferably in a Computer or IT related course
• With project management, billing or order tracking experience;
• Preferably with working knowledge or at least familiar with telephony and circuit terminologies
• Proficient in MS Excel and familiar with MS Outlook and MS Word
• Proficient in the English language, both written and oral
• Organized and detail-oriented;

Walk in at any of the following sites with a copy of your resume and a valid ID.

19F One San Miguel Ave. Bldg. San Miguel Ave. cor Shaw Blvd. Pasig City;
4F Sunnymede IT Center, 1614 Quezon Ave Quezon City;
34F Burgundy Corporate Tower, 252 Senator Gil Puyat Ave. Makati City;

Visit ph.sykes.com for the list of Sykes Recruitment Events.
Location :
19f one sanmiguel avenue, san miguel ave cor shaw Pasig 1550