eWFM Real Time Analyst

AEGIS,

eWFM Real Time Analyst (Cebu)

RESPONSIBILITIES:
Responsible for clearly monitoring real call volumes & staffing to be able to identify whether the actual data corresponds with the data in the forecasted call volumes and staffing by the Forecasting and Scheduling Team.

REQUIREMENTS:

* Candidate must possess at least a Bachelor's/College Degree , any field.
* At least 2 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Makati City.
* Applicants must be proficient in eWFM and CMS
* Preferably 1-4 Yrs Experienced Employees specializing in Real Time Management or equivalent.
* Full-Time positions available.
Website: http://www.peoplesupport.com/people.asp
Company Address: Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299
Fax: 02.885.8098
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company