Technical Support Specialist for a Pioneer Account

Affiliated Computer Services, Inc. (ACS) i

One Day Process-Technical Support Specialist for a Pioneer Account

(National Capital Reg - Pasay City (Mall of Asia Complex))

Responsibilities:

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Handles inbound technical calls effectively and efficiently through the use of proactive customer service and call control techniques and proven technical troubleshooting procedures.
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Confirm detailed system configuration and problem description.
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Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call.
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Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service.
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Resolves customer questions/concerns efficiently and effectively through the use of active listening and personalizing techniques and by focusing on adding value.
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Resolves problems on the first call, and with a minimum of transfers by consistently improving personal technical knowledge and understanding.
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Manipulate systems to resolve customer inquiry.
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Participates in ongoing training in keeping with Client’s request and changing business strategies.
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Maintains call performance goals (i.e. AHT, quality and schedule adherence).
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Adheres to Client’s policies and procedures.
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Maintains a positive attitude and support Client’s Commitment to Excellence.
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Performs other duties as assigned.

Requirements:

* Candidate must possess at least a Bachelor's/College Degree , any field.
* Candidate must have minimum of 2 years of working experience in the related field is required for this position specifically handling a technical account specifically for troubleshooting harware ( Latops, desktops, etc. ).
* Must have excellent communication skills.
* Applicants must be willing to work in Pasay City (Mall of Asia Complex).
* This is a pioneer and dayshift account.
We encourage walk-in applicants from 9AM to 4PM. We conduct one day processing for our Technical dayshift account starting June 15 (Tuesday) at the 7th floor One E-Com building Palm Coast Avenue Mall of Asia Complex Pasay City. Please bring an updated resume and a valid ID.
Website: http://www.acs-inc.com
Company Address: 7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex Pasay City
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company