Technical Support Supervisor for Multilingual Account

Tele Tech
PHL - Technical Support Supervisor for Multilingual Account (JAPANESE)

(National Capital Reg - Makati City)

Responsibilities:
Working as the leader of a team, the Technical Support Team Supervisor is responsible for the day-to-day management, motivation & development of CSRs engaged in ensuring customer satisfaction through the resolution and tracking of customer and dealer technical support problems. The Supervisor will be responsible for supporting and mentoring the CSRs as well as the management of projects related to improving the efficiencies of the Technical Support Contact Center.
Furthermore, the Technical Support Team Supervisor will use computer-based tools as well as their own problem-solving and leadership skills to assist in the identification, research, isolation and resolution of customer issues. Communication with the customer will be either verbally via telephone or written using e-mail or fax.
Requirements:

* Skills/Knowledge/Attributes
* Strong time & people management skills.
* Technical aptitude
* Basic knowledge in PC hardware
* Good understanding on computers including Windows based programs, USB’s and Internet navigation
* Knowledge in Microsoft Office applications.
* Capable of handling & communicating effectively with all customer types.
* Above average ability to read, write and speak English.
* Strong native JAPANESE communication skills, both written and spoken



* Work Experience
* Has relative work experience for any Call center with technical support background is preferred.
* Consumer electronics or IT/Computer sector is preferred
* Education/Certification
* Bachelor’s degree or equivalent work experience required
* Degree or equivalent work in engineering or computing studies preferred
To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.
Website: http://www.teletech.com | NEWS
Company Address: Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company