Technical Support & Customer Service Executives

Convergys

NOW HIRING! Technical Support & Customer Service Executives

(Alabang, Bacolod, Cebu, Makati, Nuvali, Ortigas, Quezon City, San Lazaro)

Responsibilities:
A Technical Customer Service Executive connects with customers via inbound calls, outbound calls or the internet to provide technical assistance concerning the set-up of home networks & Internet access.

A Customer Service Executivee handles general customer inquiries like account status and product information. They generally take in account records requests, handle marketing escalations, handle escalated calls and gives voice recognition walkthroughs.
Requirements:

* We are looking for candidates with:
* At least completed 2 years of college preferably a Computer related course
* Excellent communication skills in English
* Basic computer operations knowledge
* An ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
* An ability to deliver information at customer's knowledge level in an understandable manner
* An ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Strong interpersonal skills and ability to think independently and follow through effectively
* Dependability, keen on details and has strong customer service orientation
Applicants should be Filipino citizens or hold relevant residence status.
Fresh graduates/Entry level applicants are encouraged to apply.
Makati
Glorietta 5 Recruitment Office located at: 4F Glorietta 5 building, Ayala avenue, Makati City (entrance fronting Inter-Continental Hotel)
Ortigas
Recruitment Office located at: 29th flr., Robinsons Equitable Tower, ADB Ave., Ortigas Center, Pasig City(Located behind Robinsons Galleria)
San Lazaro
Recruitment Office located at: 7F Vertex One building, IT Park San Lazaro Tourism & Business Park, Yuseco corner Felix Huertas streeet, San Lazaro Tayuman , Manila
Quezon City
Recruitment Office located at: LG/FDiliman Commercial Center, #46 Commonwealth Avenue, Diliman, Quezon City (beside St. Peter's Parish)
Alabang
Alabang Recruitment Center: Block 44 Nothgate Cyberzone, Alabang-Zapote Road, Alabang, Muntinlupa City (near Bellevue Hotel and Festival Mall) from Mondays to Fridays, 8:30 AM to 4:30 PM
Cebu
Recruitment Office located at: Convergys i3 Asiatown Office Ground Floor, i3 Building, Jose Maria Del Mar Ave., cor. A. Abad St., Asiatown IT Park, Lahug, Cebu City
Bacolod
Recruitment office at: One San Parq, San Antonio Park Square Mandalagan Bacolod City
Sta. Rosa
Recruitment Office located at: One Evotech building, Lakeside Evozone IT Park, Sta Rosa, Laguna
NEWS
Company Address: Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company