Production Technology Analyst

Telus

Production Technology Analyst

RESPONSIBILITIES:

The Production Technology Analyst I is responsible for the day to day operation and maintenance of the production environment/development servers. This position primarily provides first level support for ensuring minimal downtime of our applications, servers, databases and proactive monitoring/response for other processes .The position includes shift work based on a 12 hr rotation basis. The team interacts with Tier 2/Tier 3 teams, project managers, Change Management, developers, Help Desk etc.

* System and Production Support using various tools such as Control M, Veritas Net-Backup, ITO HP Openview, work with Tier 2 support teams for production issues, Remedy ARS, Manage Outlook inbox, data entry using Microsoft suite of products, accurate information transfer during shift turn-over
* Responsible for the monitoring of the Unix servers, databases, Weblogic and production applications as per the predefined service level agreements
* Responsible for the execution of the daily, weekly, monthly production schedules across all servers via Control M (automated scheduling tools)
* Responsible for the nightly execution of the backups. This includes monitoring using Veritas Netbackup software to effectively manage the backups and incident escalation
* Responsible for the administration and management associated with the tape libraries and national tape management, including offsite vaulting for approximately 24 locations across Canada
* Perform general house keeping routines to ensure work area is tidy and clean at all times
* To respond as per set procedures when alarms are triggered
* To monitor security systems and respond accordingly by the pre-defined security procedures
* Responsible for monitoring and responding to daemon failures using AMC
* Responsible for the quality and accuracy associated with the problem management ticket application called Remedy
* Involves 12 hrs shift rotation providing 7/24 coverage of Information Technology Operations
* Incident Reporting and Follow Up
* Respond to alarms and failures, following proper escalation procedures and documentation to achieve successful resolution and reduce downtime
* Responsible for internal web documentation and instructional updates
REQUIREMENTS:

* Candidate must possess at least a Bachelor's/College Degree , Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
* At least 2 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer - Network/System/Database Admin or equivalent.
* Previous experience in telecommunications industry would be a definite asset
* Previous experience with Control M, Veritas NetBackup, ITO HP OpenView, Remedy ARS would be definite assets
* Basic knowledge of HTML
* Basic knowledge of Unix, Oracle commands and Windows Operating Systems
* Reporting Skills in the Microsoft suite of applications (Excel, Word, PowerPoint)
* Basic knowledge of The Project Life Cycle
* Strong interpersonal skills as well as the ability to work effectively with cross-functional teams are essential
* Strong organizational and analytical skills, ability to multi-task and prioritize within a fast-paced environment
* Self-motivated and proactive
* Full-Time positions available
recruitment@telusinternational.com.ph www.telusinternational.com.ph +63.2638.9440