Learning Specialist - Sales Account

Sitel is a global Business Process Outsourcing (BPO) leader

Learning Specialist - Sales Account

(National Capital Reg)

Responsibilities:

* Creates learning experiences that equip new and long-term associates to excel in their work environment through expert classroom instruction, on floor mentoring and one-to-one skills coaching. Modifies and presents training programs for representatives/agents.
* Tracks learner progress. Creates labs and exercises as needed. Provides one-to-many and one-to-one mentoring. Acts as a technical/ procedural escalation point for Agents/Advisors and Coaches/Team Managers.
* Tracks and analyzes training programs by examining agent performance. Recommends changes to training programs or solutions to known problems.
* Stays informed about client processes and recommends program changes where appropriate.
* Schedules programs and maintains records.
Requirements:
* Should have at least 1 year work experience as a trainer in a fast-paced call center environment, Experience of delivering systems, products and process training to larger groups (up to 15)
* Experience of delivering softskills, UK Culture, & English Voice & Accent training would be preferred
* Excellent knowledge for a SALES campaign. Proven ability to create structured training materials.
* Solid understanding of training processess and practices for adults with strong interpersonal skills and strong management and facilitation skills.
* Should have extensive background in learning designs and ability to conduct training needs analysis and execution.
* With High level of accuracy and efficiency including ability to develop, offer, and execute multiple itinerary and pricing options.
* Candidates must be willing to be assigned at Oritgas, Pasig.
Sitel Talent Acquisition and Resource Hub (STAR Hub) 2nd Floor, Centerpoint Building Julia Vargas Avenue cor. Garnet Road Ortigas Center, Pasig City 1600 Tel.: (+632)860-1111 Fax: (+632)634-5414 S.T.A.R. Hub Schedule: Mondays to Fridays 9:00 am to 6:00 pm Walk-in applications are encouraged. Got a Sitel Career Question? Ask OCA (Online Career Assistant)! Yahoo Messenger: siteljobs@yahoo.com 9:00 am-6:00pm Mondays to Fridays
Website: http://www.sitel.com
Company Address: 2/F Centerpoint Bldg, Garnet Road corner Julia Vargas Avenue, Ortigas Center, Pasig City 1600
Tel: 860.0000 | Fax: 634-5414
Industry: Call Center / IT-Enabled Services / BPO