IT SERVICE DELIVERY ANALYST

Transcom Worldwide

IT SERVICE DELIVERY ANALYST

(National Capital Reg - Pasig City)

Responsibilities:

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The role of First Line Support Analyst is an entry level IT position in CRM worldwide company. The emphasis in this role is to support end-users and ensure the continuity of IT services at all times in any of the Transcom’s site across Europe, North America and Asia according to ITIL standards.
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As part of a multinational team environment, the Analyst investigates the reported incidents, provides remote resolution and fulfills requests.

Key Responsibilities:

* Remote resolution of technical incidents reported by end users regarding:
* PC’s, laptops, printers, network connection, internet access, standard and client’s applications
* Standard and client’s software installation, configuration and update
* LAN and email support to end users
* User management, file access permission management
* Telecom Agent management
* Provide phone and remote service assistance
* Ensure all work is carried out and documented in accordance with required standards, methods and procedures
* Execute maintenance activity according to the procedure, report status about the result, escalate any non-documented or non-standard issue
* Maintain daily relationship with IT organizations and Business Customers
* Escalate faults/query calls or trouble tickets to Service Delivery Second Line Support or Solution Delivery Development Teams and track until resolution
Requirements:

* Candidate must possess at least a Bachelor's/College Degree, Computer Science/Information Technology or equivalent.
* At least 2 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Pasig City.
* Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer - Network/System/Database Admin or equivalent.
* 2 Full-Time positions available.

APPLY NOW!
Transcom Asia 4th Flr. Transcom Center Bldg., Las Fiestas Rd. (beside Fun Ranch & Tiendesitas)
Frontera Verde Compound, Pasig City, National Capital Reg 1600
Telephone: 702-2400 or 702-2447
dindo.estrella@nucomm.net