Quality Analyst w/ BPO Experience

SITEL

Quality Analyst w/ BPO Experience

(National Capital Reg - Pasig City)

Responsibilities:


* Track and report quality audits of agents.
* Track and analyze quality performance, mark-offs, and areas for improvement.
* Monitor calls and provide timely and effective feedback.
* Facilitate calibration sessions both internal and with the client.
* Provides support to operations by identifying opportunities for achieving high levels of positive customer experience, and leading the process and quality efforts to achieve them.
Requirements:
* Candidates must have at least 6 months work experience as a Quality Analyst in a Sales Account in a call center environment.
* Candidates must have strong verbal and written communication skills.
* Candidates must have excellent organizational/time management skills.
* Candidates must be willing to work in shifting schedule preferably graveyard shift.
* Strong Knowledge in MS Excel with Good interpersonal skills
* Excellent listening skills
Sitel Talent Acquisition and Resource Hub (STAR Hub) 2nd Floor, Centerpoint Building Julia Vargas Avenue cor. Garnet Road Ortigas Center, Pasig City 1600 Tel.: (+632)860-1111 Fax: (+632)634-5414 S.T.A.R. Hub Schedule: Mondays to Fridays 9:00 am to 6:00 pm Walk-in applications are encouraged. Got a Sitel Career Question? Ask OCA (Online Career Assistant)! Yahoo Messenger: siteljobs@yahoo.com 9:00 am-6:00pm Mondays to Fridays
2/F Centerpoint Bldg, Garnet Road corner Julia Vargas Avenue, Ortigas Center, Pasig City 1600
860.0000
http://www.sitel.com