Systems Analyst

Convergys

Systems Analyst - Makati

(National Capital Reg - Makati City)

Responsibilities:

* Study, maintain and ensure client service levels and budget are met on a consistent basis
* Analyze performance results and implements department improvements
* Plan for upcoming organizational needs and implements strategies in a proactive manner
* Maintain understanding of client specific training
* Determine appropriate staffing levels and implements strategies to ensure the efficient operation of the department
* Work with support departments to ensure staffing strategies are effectively executed
* Maximize revenue generated efficiency, supports short and long term financial projections and responsible for expense management
* Support data collection for billing process including ISRS, billable/non-billable hours
* Develop, maintain and test project’s business continuity plan
* Select, train, develop, manage, coach and support performance of all direct reports
Requirements:

* Bachelor’s degree in related field with 4 to 6 years related experience
* Open to lateral transfers and identified High Potential Senior Team Leaders
* Experience in managing functional groups in a contact center set-up
* Ability to act as a role model within the organization
* Computer literate
* High adaptability and flexibility in a fast paced, rapidly changing environment
* Excellent interpersonal, presentation, verbal and written communication skills
* Excellent ability to demonstrate innovation and good judgment
* Possess financial analysis and budgetary skills
NEWS
Company Address: Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company