Technical Support Professional (Urgently Hiring Tier 2)

Datacom

Technical Support Professional (Urgently Hiring Tier 2)

(National Capital Reg)

Responsibilities:
Responsibilities:
* Answer calls and address customer’s technical support needs
* Manage incident load efficiently through timely customer contact, research and escalation
* Research and consult with peers when unable to quickly identify cause of problem.
* Advise and educate customers in a way they can understand
* Use troubleshooting techniques and tools to accurately identify problems.
* Apply most effective solution for identified problems.
* Adhere to quality standards, framework, policies, and processes
* Create positive customer experience through providing an efficient and quality solution to customer enquiries/problems
Requirements:
* Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
* Required language(s): English
* At least 2 year(s) of working experience in the related field is required for this position.
* Proven Technical skills

If you meet the above requirements, please drop by our office at the 11th Floor, Philippine Chamber of Commerce and Industry Plaza, Upper McKinley Road, McKinley Town Center, Fort Bonifacio, Taguig City 1630, Philippines between 930AM to 330PM.
Website: http://www.datacom.com.au/
Company Address: 11th Floor Commerce & Industry Plaza Upper McKinley Road Town Center Fort Bonifacio Taguig -
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company