Call Center Representatives (Banking/Financial Services)

VXI

                                                           

Call Center Representatives (Banking/Financial Services) for IMMEDIATE HIRING!!! Elsie

RESPONSIBILITIES:

* Greets customers warmly
* Actively listens, responds, probes, and resolves customers needs
* Able to anticipate customer needs by uncovering unspoken messages and clues
* Provides options and solutions that add value and increase spending
* Effectively processes transactions and updates account information
* Effectively uses systems to locate and provide accurate information
* Performs verification process and does not release information to unauthorized parties
* Follows company guidelines for noting promise to pay, dispute set ups, and quoting APR
* Stays abreast with information, product, and system changes
* Consistently demonstrates accuracy and thoroughness by meeting and/or exceeding quality and production standards
* Upholds the client policies (call handing, password, security, systems, and confidentiality etc)
* Maintains regular and consistent attendance and punctuality
* Successful completes delegated duties
* Strives to continuously build knowledge and skills
* Participates in team meetings and special projects when asked
* Supports team work, site goals and objectives
* Keeps workstation clean
* Supports and adheres to company policies, requirements, and expectations
* Shares expertise with others
* Demonstrates ability to manage complex, difficult, or emotional situations
* Ask and updates system with correct email address



REQUIREMENTS:

* This valued, respected, entry level position is the beginning of an exciting, rewarding career. Selected candidates will be expected to educate customers on the benefits, features, and services of their card product, process transactions, and update account records. Selected candidates must be superbly skilled at delivering extraordinary experiences and customer care. The role model candidate will have superb listening, communication, and computer navigation skills, with a high level of energy. Selected candidates for this extraordinary role will have an opportunity to grow with one of the worlds most prestigious and respected brands.


* Candidate must possess at least a Bachelor's/College Degree in Finance/Accountancy/Banking or equivalent.
* Required language(s): English.
* Applicants must be willing to work in Makati City.
* Experience in handling a Financial Account in a Call Center setup.
* Strong Customer Service Orientation.
* Willing to work Graveyard Shifts.
* Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.


VXI Global Solutions, Inc.Location :
G/F SM Cyberzone 2 Cor Jupiter and Zodiac Streets, Bel-air Makati City 1209
*The company prefers to receive online application for speedier processing.
Company Tel :
8992200
Company Fax :
8992322
WebSite :
http://www.vxi.com
No. of Employees :
5000