CUSTOMER SERVICE REPRESENTATIVE

Sunpower

CUSTOMER SERVICE REPRESENTATIVE (Japanese Speaking)

(Southern Tagalog)

Responsibilities:

* Handle Inbound and Outbound calls/Email responding to customer’s concern
* Generate potential sales opportunity by providing product information, recommend specific products and solutions, maintain and build customer relationship
* Generate inbound and outbound reports of Japan leads and opportunities categorized by business segments, sales, service, general information and complaints within the agreed service level agreement.
* Weekly review of reports with Director of Business Development SunPower Japan
* Own, qualify and manage Leads/Opportunities (Lead Management)
* Accurately log customer-related information/notes on CRM
* Work with other teams locally and globally to support Japan market as deemed necessary.
* Plug calls to appropriate parties
* Other related activities

Requirements:

* Graduate of any 4 year course
* Required skill(s): Internet Savvy, English Proficient, Good Voice Quality.
* Must be fluent in Japanese and English languages.
* Fluency in writing Japanese language is a plus
* Decision Making & Problem Solving - Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to use reason, even when dealing with emotional topics; review facts and weigh option
* Business Acumen and interpret complex information- talk with customers; listens well
* Relationship Management - Able to develop rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust
* Attention to Detail - Able to be alert in a high-risk environment; follow detailed procedures and ensure accuracy in documentation and data; concentrate on routine work details and organize and maintain a system of records
* Influence and Persuasion - Able to convince others in both positive and negative circumstances; use tact when expressing ideas or options; present new ideas to authority
* Integrity - Able to be tactful, maintain confidences, handle all situations honestly
* Teamwork - Able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary support group decisions and solicit options from coworkers; display team spirit
* Highly analytical, methodical and quick-witted
* Preferred skill(s): above average IQ and EQ, quick-learner
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Sta. Rosa.
* Full time positions available
* Applicants should be Filipino citizens or hold relevant residence status


Location :
100 East Main Ave., Phase 4, Special Economic Zone Laguna Technopark, Binan Laguna 0423