Technical & Help Desk Support Representative

(I-Tech)

Technical & Help Desk Support Representative

(National Capital Reg - Mandaluyong, Otis Paco Manila, Libis)

Responsibilities:
Responsible for providing excellent technical support service by phone and via email.

Logs all contact activity, dispatching to tower when appropriate. Serves as a focal point in resolving in-scope tickets.
Performs remote diagnosis when appropriate through the use of Microsoft NetMeeting, Remote Administrator, Net Support or any remote connection software.
Resolves incidents using available Service Desk Knowledge Base, if present
Provides ticket status update when customer inquires.



Requirements:
Graduate of BS in IT/Computer Science/Engineering or related course

Experience as technical support in a call center environment, particularly in troubleshooting, is an advantage
Has a functional background on and understanding of
MS Office Productivity Suite, Lotus Notes Email, MS Windows and/or Apple Mac OS
Call ticketing software application tools and concepts
IT infrastructure (Network topologies, concepts, and others)
Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
Very good customer service and English communication and documentation skills
30 Full-Time positions available


We offer a competitive compensation and benefits package plus a challenging and rewarding career. Interested applicants are invited to submit their application online asap or proceed at our sites:

Libis Site:
Interactive Technology Solutions, Inc.
URC/Digitel Compound,
C-5 Road, Libis, Quezon City (beside Shopwise and Shell)
we are open Monday to Saturday, 9:00AM to 5:00PM. Look for Ellen.
or call us up at 3950809/3950230

Otis, Paco Manila Site:
Interactive Technology Solutions, Inc.

3rd floor, Robinson's Otis Building,
Paz Guazon Avenue,(near Unilever, Honda and Hyundai Motors),Otis,
Paco, Manila
we are open Mondays to Saturdays, 9AM to 5:00PM. Look for Mamu