Technical Support Representatives for Online Meeting Software (Pioneer Account)

TELUS

Technical Support Representatives for Online Meeting Software (Pioneer Account)

RESPONSIBILITIES:

* Continuously receive inbound calls from product end users or prospective clients.
* Provide customer support through guidance, training and/or education to users on basic customer account or product technical issues.
* Troubleshoot the customer’s problems using the tools provided and troubleshooting knowledge.
* Capture relevant customer information to ensure that case information is documented and that adequate follow up will be delivered to customer. Deliver customer satisfaction survey.
* Create support ticket for each customer that clearly and effectively defines the support issue.




REQUIREMENTS:

* Candidates must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , Post Graduate Diploma / Master's Degree, Engineering (Computer/Telecommunication), Computer Science/Information Technology, Others or equivalent.
* Applicants must have good communication skills.
* Candidates must be familiar with every day computer tasks such as internet navigation and basic research. The ability to multi-task and the ability to navigate multiple interfaces at the same time are also required for this position.
* Typing speed of 35 words per minute.
* Applicants must be willing to work in Taguig City.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 20 Full-Time positions availabl


recruitment@telusinternational.com.ph www.telusinternational.com.ph +63.2638.9440