IS Level 1 Analyst

Strategic Back Office Solutions Phils

IS Level 1 Analyst
(National Capital Reg - Taguig, McKinley Hill)

Responsibilities:
Undergraduate degree, experience within operations/business support ideal; good written and verbal communication skills; results focused; detail oriented and organized in managing priorities; client service focused; team player; good Windows skills.

Position Description:
Technical Support

* Provide 1st level Technical Support & System Administration .
* To provide 1st line technical support; answering support queries via phone, email and logged via Service Desk application
* Maintain a high degree of customer service for all support queries and adhere to all service management principles
* Take ownership of customer problems and be proactive when dealing with customer issues
* Respond to enquiries from customers and help them resolve and hardware or software problems
* To allocate more complex calls to the relevant IS team member
* Arrange for external technical support where problems cannot be resolved in house
* Ensure all Incidents are logged in the Service Desk application


Service Delivery

* Maintenance & Support of Services and their components as agreed and published in Service Level Agreements
* Collaborate with Internal teams & resources as defined in Operational Level Agreements to ensure the efficient delivery of Services as agreed and published in Service Level Agreements
* Collaborate with external 3rd party suppliers as defined in Underpinning Contracts to ensure the efficient delivery of Services as agreed and published in Service Level Agreements
* Provide “good” customer service to all customers (internal & external)
* Contribute to the development & delivery of the Service Level Agreements highlighting immediately any areas of concern that may affect the successful delivery of services
* As part of the IS team monitor all ITSM processes, feedback recommendations for improvement into the Continual Service Improvement Programme.

Compliance

* Support compliance at both the corporate and the client level
* Adherence to “Global” Policies & Procedures
Requirements:

* Candidate must possess at least a Bachelor's/College Degree , Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
* Knowledgeable in following:
o Active Directory
o MS Windows Server Operating Systems
o Linux CentOS Server Operating Systems
o MS Office Suites & Applications
o MS Exchange Server
o MS SQL Server
o MS SharePoint Server
o Citrix Presentation Server
o Cisco Inter-networking Technologies
o Telephony (Avaya PBX, VOIP, Asterisk)
o PC / Laptop Hardware
o Server Hardware
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Taguig.
* Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer - Network/System/Database Admin or equivalent.
* Full-Time positions available.

You can click below to apply and become part of our team. For more details, please visit our website at www.sssworldwide.com. you may also send in your applications to: manilarecruitment@sssworldwide.co
Company Address: 3rd Floor, One World Square, McKinley Hill, Fort Bonifacio Taguig City *
Fax: 0063 2 667 6099
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company