Systems Analyst

Convergys Corporation (NYSE: CVG)

Systems Analyst - Quezon City

(National Capital Reg - UP Techno Hub)

RESPONSIBILITIES:

* Analyze and interpret business requirements to technical specifications from a business stance to determine how the user will utilize the system.
* Analyze existing applications systems and programming logic problems and, where necessary, revise the logic and procedures
* Design and write programs in accordance with client specifications.
* Perform unit tests and final analysis on test results of projects before release to Quality Assurance testing.
* Produce and maintain program documentation.
* Provide on-call product support.
* Write technical specifications for Associate, Programming/Analysis.
* Analyze and provide corrective action for program problems and establish orderly maintenance procedures for systems.
* Investigate and research system environments (i.e., reporting systems, switching systems, computer systems, etc.) to assist in resolving existing program problems or identifying solutions to new business requirements
* Prepare charts, tables and diagrams to assist in analyzing problems and new business opportunities.
REQUIREMENTS:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , Post Graduate Diploma / Master's Degree related to technical discipline
* At least 1 year(s) of working experience in the related field is required for this position.
* Experience preferred in large project environment, specializing in programming and analysis
* Must have proficiency in relevant programming and control languages, analytical skills and thorough knowledge of standards and practices
* Experience desired in at least one IVR and/or CTI programming discipline for IVR and/or CTI programming positions
* Good communication and interpersonal skills are requiredMust have proficiency with various software applications programs including Lotus Notes, Microsoft Word, and ExcelStrong analytical skills
* Customer service and detail oriented
* Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer - Software or equivalent.
* Applicants must be willing to work in UP Techno Hub.
Company Address: Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company