Voice and Accent Trainer

Knox.com Corp

Voice and Accent Trainer

(National Capital Reg - Ortigas Center, Pasig CIty)

Responsibilities:
• Plan, implement and conduct training programs related to Voice and Accent
• Trainee performance evaluation, accurately identifying weaknesess
• Demonstrate platform skills including professional demeanor, classroom facilitation techniques, and encouragement of open dialogue
• Monitor and oberve various training-related work functions
• Determine post-training requirements
• Support the production team during A-Bay and conduct calibration sessions, reviews, and coaching for agents
• Assist the recruitment department for Voice and Accent capability
Requirements:
• Candidate must possess at least a Bachelor’s/College Degree in Mass communication or equivalent
• Required skill(s): Good communication skills, excellent presentation skills, good customer service orientation.
• Required Language: English
• Applicants must be willing to work in Ortigas Center, Pasig City
• Applicants should be Filipino citizes or hold relevant resident status
• Must have worked as an Accent Neutralization/Soft Skills trainer/coach for at least one (1) year in a BPO setting
• Background in customer service/sales (inbound or outbound) is preferred but not required.
• Must be familiar Customer Relationship Management
• Must be able to create or revise call center training programs
• Willing to work on shifting schedules
• 1 Full Time position available
Company Address: Unit 2603 Union Bank Plaza 26th floor Meralco Ave. San Antonio Ortigas Ctr. Pasig City -
Industry: Computer / Information Technology (Software)
Type of Company: Private Limited Company, Local Based Company