CUSTOMER SERVICE REPRESENTATIVES - Collections (PASIG)

Transcom Worldwide (Philippines), Inc.

CUSTOMER SERVICE REPRESENTATIVES - Collections (PASIG)

(National Capital Reg - Pasig City)

Responsibilities:

Assignment Summary:
The role is responsible for ensuring that company debt risk is kept to a minimum by proactively outbound calling customers to recover outstanding accounts, and handling inbound calls. This role requires a dynamic person who has a passion for delivering excellent customer service, whilst ensuring the company collection process is maintained.

Key Responsibilities:
• Handle inbound calls to achieve a minimum SLA of 90/30
• Make outbound calls to customers within collection path requirements
• Ensure collection targets are met whilst maintaining high quality standards
• Update customer records accurately
• Increase direct debit penetration
• Manage the relationship with the customer and collection agencies
• Actively work to retain customers
• Carry out other ad-hoc duties as required
Requirements:

* College Level
* Experience of three months in a similar role in contact centre environment is required.
* Applicants must be willing to work in Pasig City.
* 50 Full-Time positions available.

Transcom Asia 4th Flr. Transcom Center Bldg., Las Fiestas Rd. (beside Fun Ranch & Tiendesitas) Fontera Verde Compound, Pasig City, National Capital Reg 1600 Telephone: 702-2400 or 702-2447 email address: jobs@transcom.com