Intranet Analyst

DSM Manila LLC

Intranet Analyst

(National Capital Reg - Makati City)

Responsibilities:
Position Summary:

The Intranet Analyst will identify and implement methods for capturing Intranet and search analytics data and proactively analyze that data to glean actionable insights. This person will remain current with best practices and strategies in the web/search analytics space, and translate this knowledge to continually improve the internal analytics process and make recommendations for improvement in our Intranet and search environment. The candidate should thrive on change, innovation, critical thinking, results, and success.


Job Content & Scope:

• Determine and implement best methods for capturing Intranet and search usage data.
• Support the analytic needs of the Knowledge Department by analyzing and reporting metrics on Intranet usage, content contribution, and search terms. Establish baselines; uncover and report core insights and trends relating to user experience.
• Develop insights from the data to suggest refinements to Intranet strategy and drive fundamental improvements to the site experience.
• Collaborate with Global Technology Services to identify gaps and / or opportunities in the data capture and tracking strategy. Implement and monitor tracking parameters, ensure data consolidation and validation, and establish and document related processes.
• Produce monthly and quarterly reports to communicate relevant metrics and recommendations to the core Intranet team, senior management, and other relevant groups.
• Ensure that best practices in metrics are being exposed to the firm management and core Connect decision-makers.
• Carefully and thoroughly document existing processes; track and implement suggestions for improving those processes.
• Assist with the gathering of business requirements synthesized from multiple sources, and tailored to various constituency groups (partners, professional support lawyers, administrative departments, etc.) including product managers, development teams, and functional group members.


Requirements:

* Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology, Business Studies/Administration/Management, Commerce, Economics, Finance/Accountancy/Banking or equivalent.
* Business, Web strategy or consulting background (5+ years)
* Advanced skills with all Microsoft Office Software (specifically Excel) for the creation of management reports, presentations, and analysis.
* A drive to understand the relationships between data and activities, draw conclusions and use critical thinking to validate/verify outputs.
* Excellent analytical, logical, and organizational skills. A conceptual thinker with proven analytical and problem solving skills who can see the "big picture".
* Strong interpersonal skills; ability to work independently as well as be a contributing member of the team.
* Strong online / web / digital experience and knowledge of the latest thinking regarding user behaviors online.
* A strong focus on attention to detail to produce high quality, accurate and timely deliverables to meet deadlines.
* Ability to prioritize competing requests and multiple tasks in a deadline driven environment.
* Excellent verbal and written business communications skills; experience delivering written and verbal presentations of analyses and recommendations to senior management
* Must be willing to work on shifting schedules.
* Applicants must be willing to work in Makati City.
* Full-Time positions available.
You may also send your resumes to eisurina@whitecase.com
Location :
26/F The Enterprise Tower II Paseo de Roxas Makati