IT Service Desk Analyst

Sitel is a global Business Process Outsourcing (BPO) leader

IT Service Desk Analyst

(National Capital Reg)

Responsibilities:


* This position is responsible for providing remote telephone and e-mail technical support and assistance for internal and external customers.

* The objective of the role is to maximize the number of resolved incidents at first line without referral and to enhance customer satisfaction.

* To register, own and manage all incidents and service requests.

* The successful candidate will be able to work in a highly pressurized environment while effectively communicating with customers, maintaining enthusiasm, and displaying sound judgment and common sense. They will be effectively able to deal with rapid technological and business change.

* The candidate is required to work in three-shift pattern on a rota basis as required.

Requirements:


* Candidates must be a Graduate of any IT related courses.

* Candidates must have IT relevant work experience as an advantage

* Call Center Experience is a plus

* Good command of Oral and written English

* Strongly customer service oriented

* With strong analytical and crisis management skills and with ability to maintain confidentiality and must be Flexible

* Candidates must be willing to be assigned in Oritgas, and willing to work in Graveyard shift.

* Full-Time positions available.
Sitel Talent Acquisition and Resource Hub (STAR Hub) 2nd Floor, Centerpoint Building Julia Vargas Avenue cor. Garnet Road, Ortigas Center Pasig City 1600 Tel.: 860-1111 Fax: 634-5414 S.T.A.R. Hub Schedule: Mondays to Fridays 9am to 6pm Walk-in applications are encouraged. Got a Sitel Career Question? Ask OCA (Online Career Assistant)! Yahoo Messenger: siteljobs@yahoo.com 9am-8pm Mondays to Fridays