Spanish Speaking Call Center Agent (LIBIS)

Stream Global Services

Spanish Speaking Call Center Agent (LIBIS)

(National Capital Reg - Libis, Quezon City)

Responsibilities:

* Multi-Lingual Customer Service Associates are the foundation of the company. Their main responsibility is to interface with our client’s customers to provide customer service or make sales. Interaction with customer may be via a number of different mechanisms, including: phone, e-mail and web chat.


* Multi-Lingual Customer Service Associates will work in a professional environment, using PCs and the telephone to communicate with customers. They are required to be extremely flexible in their work hours, including working during U.S. daytime hours (night in the Philippines).


* All Multi-Lingual Customer Service Associates are required to work on a 24-hour shifting schedule. This entails working eight (8) hours a day ( excluding lunch break ), 5 days a week, including Holidays. Restdays may or may not fall on Saturdays and Sundays and/or Holidays.

Requirements:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor's/College Degree in any field.
* Required language(s): English, Spanish
* Fresh graduates/Entry level applicants are encouraged to apply.
* Above average - Excellent spoken and written English language skills
* Must be fluent in Spanish
* Familiarity with computers and basic software programs (Windows, Microsoft Word, etc.)
* Accurate typing skills
* Problem solving skills ( following instructions, comfort with basic math, ability to “think on feet”)
* Excellent communication skills (listening, summarizing)
* Personal Impact (presence, confidence, empathy and ability to deal with difficult/upset customers)
* Drive (desire to excel, high energy level, ability to deal with stress)

Stream Global Services

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SHAW
Upper G/F,
Worldwide Corporate Center,
Shaw Blvd., Mandaluyong

For more information, call us at 580-6530 or visit our career website: www.stream.careers.com
"World Class Worldwide"
Stream Global Services
2/F, Worldwide Corporate Center, Shaw Boulevard, Mandaluyong 1000.